PDA

View Full Version : Video Problems and eventual crash


Sgt_Jammer
12-19-2004, 01:18 PM
It seems Atari's method of support is to generalize the issue and suggest some re-installs of DirectX 9 and the video drivers. Now that I've completed those tasks without any change in behaviour I thought I would post to see if mine is a unique issue. I have read forums on Halo 2 issues with my video card/driver. Someone on that thread suggested adding some switches to the executable to change the performance level. These switches were unique to halo and not applicable to A&A.

My system is using the ATI Radeon Mobility 9000. It doesn't draw the terrain in the game with the exception of trees and roads leaving units, buildings, and certain unique features sitting on a black background. Further making it tough to play with the poor graphics render....the menus, help boxes, and descriptions get drawn but no text gets placed in these boxes. I can't even see what my resource totals are at any time. Progress bars aren't filled, the General's face is just a shell as well.

After several minutes of playing this disabled game the system crashes with a blue screen. It states that ati3d2ag.dll was the problem. I did some searching on that issue I did not come up with anything useful to fix this issue. Any advise or like experiences to share will be useful. Atari if you're reading this...2 weeks of requesting support on several occasions with only 1 canned email response is unacceptable!

tellgar
12-20-2004, 07:23 PM
Contact support@timegate.com

Look for the forum post by TG_Nordraider or something like that, he says what you need to send them.

KingJT1955
01-08-2005, 02:27 PM
Hi - I like the Game, but hate the crashes as well. Since I have Windows Xp, I went to the support site (http://www.atari.com/us/support), and found a method to eliminate, if not minimize the crashes for the game. To summarize, the article it says to:

1) Get your Latest Video and Audio Drivers.
and
2) Temporarily close your user process services via the Task Manager. This involves using CTRL-ALT-DEL and while using the processes TAB to sort by your user name, then deleting all your processes EXCEPT explorer.exe and taskmgr.exe
--
I created a BATCH file to do this in mass, if you are familiar with creating a BATCH file and using it in the command prompt window, or creating a shortcut to it on your desktop, then this will save you time.
-
You can see a listing of your current task processes, by typing the command 'TASKLIST /fi "USERNAME eq [Your User name]" ' at the command prompt, this will also give you the PID #, but this number changes per user session. To get your user name at the prompt type in NET USER, you shouls see your logon name there.
-
The BATCH file code I used is as follows:
-
@Echo Off
taskkill /f /fi "USERNAME ne LOCAL SERVICE" /fi "USERNAME ne NETWORK SERVICE" /fi "USERNAME ne SYSTEM" /fi "IMAGENAME ne explorer.exe" /fi "IMAGENAME ne taskmgr.exe"
-
This kills the task in one action.
--
additional information about my computer.
----
Intel PIV 3000mgz (stock)
ATI 9600 Radeon (stock)
1 x WD 200G
Asus P4P800 SE
Princeton 21" Flatscreen Monitor