Original disc could not be found or authenticated.

[BearThing]

Arrived home with my standard edition DVD. The game installed and updated to version 1.01 with no trouble. Pressing the play button on the loader brings up the spinning disc icon for about 20 seconds, followed by the error message: Original disc could not be found or authenticated.

The install disc was never removed from the machine.

Optical storage device is a 2 month old Benq DW1655 DVD-RW. The installed firmware is NEWER than the version available for download on the Benq support site.

System specs: AMD Athlon64 X2 4200+, MSI Nforce 4 Ultra Motherboard, 2GB RAM, ATI Radeon X1950 Pro video.

Thank you in advance for suggestions on how to get this thing working.
_________________

[dirty.rez]

I have the exact same issue and almost identical hardware setup:

AMD Athlon64 X2 4200+, MSI Nforce 4 Ultra Motherboard, 2GB RAM, but i have an NVidia 7900GT video card. My DVDRW is a BENQ DW1620

[dirty.rez]

I think it may be the BENQ drive. securom support told me to update my firmware, although that didn't really help too much. you might want to try though..

Anyone else have any ideas?

[xx lady light x]

tho I have SONY DVD RW DW-U10A

This is really hitting hard.

any help please?

TY

[xx lady light x]

Can someone official please respond to let us know they are looking into this?

Thanks

[dirty.rez]

I agree. this is completely ridiculous. Not only did I have to uninstall Daemon Tools and VirtualDisc, which i use for legitimate reasons, I still cannot run my legitimate software from the original physical media.

I was really looking forward to this game, but before even playing i'm extremely soured.

[KreyMaelwinth]

IDE DVD-ROM 16X

I too remain unable to play this game which I was looking forward to playing due to this problem. Could someone please address the presented issue, a official response would be wonderful. Atleast let us know if the issue is being looked into.

[majoho]

I just got the game on DVD, and my drive can't read the disk.

The disk is not scratched.

I don't have any emulators installed.

My drive is a Plextor PX-760A with the latest firmware and it works perfectly with everything else (never tried it with any protected disk though).

What do I do?

[xx lady light x]

Please could someone official acknowledge this thread so we know there is someone aware of the problem and looking into it.

Thank you

[xx lady light x]

I cant believe that no one from Atari / obsidian has even looked at this forum.

It is their tech forum... I can only assume they not interested in helping.

And they wonder why people break the law.

CRUMBS all Im asking is for them to acknowledge it.

[DocZoid]

Getting this problem as well.

[mrkylle]

Getting to all.
have the same problem

[xx lady light x]

Do Atari read their forums?

This is a big issue with laods of posts here and esp on Bioware forums.

WHY HAVE THEY NOT RESPONDED????????

[NedMaxwell]

Make sure there are not ANY fingerprints on the disk whatsoever. Wipe the disk with a soft, clean cloth. My wife had the same problem and that fixed it for her. Seems the disk might be a litle picky about being read.

[majoho]

It can be read on another computer, it's not the disk.

[NedMaxwell]

A. I am just suggesting trying to clean the disk ant retry it.
B. There are more variables in that solution that the disk. It could be that the drive is picky when reading as well.

But hey, I'm just telling you what worked for me. Do whatever you want.

[xx lady light x]

Am I missing something here?

Is this not the tech forum for NWN 2?

A good number of us have posted about a specific problem of our NWN 2 giving an error saying the original disc could not be authenticated.

(The Bioware forums have litterally 18 pages of the same problem over 3 threads.)

BUT NO One from Atari has deemed it worthy of responding. Is this how much they care?

They wont even acknowledge the thread to say sorry we a bit busy now, but will get to you shortly. We are just ignored.

It is appalling. SHAME SHAME SHAME on you.

What an amazing let down. I am almost certain I would liek the game... if only I could play it :(

[puket]

same problem by me!

Did several contacts worldwide via e-mail (NWN Players/DM's >Taiwan,New Zealand,Untited States etc.).
From 11 respones....6 had the same problem with disc authentication (worldwide).

WAKE UP ATARI,BEFORE IT IS TO LATE!

[damicatz]

Anyone who is having problems with SecuROM and has tried to resolve the issue with Atari without any help should contact their AG or equivilant and file a complaint.

http://www.creditinfocenter.com/repair/stateag.shtml

[KreyMaelwinth]

Ok.... So apparently this is not enough of a issue for Atari/Bioware to "fix". As such I would appreciate a refund of the cost of the game plus tax that I paid to play. This seems to be the only resolution at this time. Perhaps at some later date they will "correct" this issue which would allow us "minority" to play the game. To me this is a gross oversite by all parties involved in the production of this game.

[folly1]

I have exactly the same issue as everyone else here...I have even disabled my dvd rewriter software to no avail.

I have gone out and bought play only drive, this does not work either.

Will someone PLEASE give us some information, this is beyond a joke now.

Folly.

[Blaydewing]

Would u believe me if I said I'm in the same boat as you guys :p

Frigging annoying it is ...

Get a move on Atari, Bioware, Obsidian, whoever! Please :sour:

[Raisu]

I apologize for the lack of response you guys have been getting. With regards to all of the issues we have received, it's been difficult answering all of them. I'm working on several topics today, and with some luck, will hunt down the appropriate people for you guys. Thank you for staying as patient as you possibly can in this situation with us!

Stay tuned for any updates either later today or tomorrow by the latest.

[Blaydewing]

There's hope!:D Thank you Raisu. Good to know we're *hopefully* on the track to greatness (just hope I won't complain about bugs IN-game if I get to install it:p)

LøøV :heart:

[seebs]

The "answer" is pretty obvious: STOP USING SECUROM IN PRODUCTS YOU WANT PEOPLE TO PAY FOR.

I am really regretting paying money for NWN2, when I have a harder time running it than the warez guys do. I paid $50 more than they did, and that's why I have to wait for SecuROM to try to stare the disk down, while they get to play instantly and without hassle.

Seems like this is a running theme.

[coachasher]

I am experiencing the same problem. Judging from all the posts on these forums, this game was released way too prematurely and is replete with problems.

Very frustrating...I was so happy to get it in the mail today, and now I am only pissed off.

[seebs]

This isn't a question of released too early, it's SecuROM. SecuROM works by misaligning the tracks in a CD or DVD in a way that the software can sometimes detect, but it also makes the discs less reliable. Atari's fault, not the developer's.

[puket]

Dear Raisu (Atari Staff) please notice we cannot install the game from disc (Disc failed authentication).So any software update for the game do not help us.

[Areya]

I have the same problem, my disc could not be found or authenticated ... and I cannot update the game:
I have: Game Version: 1.01
Game Language: Italian

when I try to update it says that I have the latest version and there is no updates available...

[pld08098]

I have the same problem as you guys. Thats annoying.My computer won aythenticed the game

Please Atari do something.

[Wench]

From other sources:

1. Check your CD/DVD drive to ensure the jumpers are set to master, not slave, if you only have one drive installed in your machine. If there are multiple drives, check jumpers for proper relation to their cables. If it's auto-detection on the drives, see below:

Start the checks:
1. Use MSCONFIG to close background applications

Before starting the installation go on the desktop to START/RUN and type in "msconfig". When the menu appears, click on the GENERAL tab, if it is not already at the front. Under STARTUP SELECTION, select SELECTIVE STARTUP, and UNCHECK the selection LOAD STARTUP ITEMS. Click APPLY and then OK, and reboot the system and retry the installation.

At any time, you can always go back into the MSCONFIG menu to change back to NORMAL STARTUP, or SELECTIVE STARTUP and replace the checkmark next to LOAD STARTUP ITEMS.


2. DMA setting on the CD-ROM/DVD-ROM drives

Windows 98

Right-click on the My Computer icon and select Properties.
Click the Device Manager tab and click the plus sign next to the CD-ROM entry.
Double-click on your CD-ROM drive.
Click the Settings tab on the CD-ROM Properties window.
Change the DMA setting. If it is checked then uncheck it. If it is unchecked then check it.
You may need to restart your computer for the change to take affect.

Windows XP/2000

Right-click on the My Computer icon and select Properties.
Click the Hardware tab and click the Device Manager button.
Go down the list and find IDE ATA/ATAPI controllers.
Double-click on Primary IDE Channel.
Click the Advanced Settings tab.
From the Transfer Mode drop Down menu, select
DMA if available and click OK.
If DMA is already selected Select PIO.
Repeat steps 4-6 for the Secondary IDE Channel.

Note: If changing these settings does not resolve the problem you may want to set them back to their original settings.


3. Update firmware for CD-ROM or DVD-ROM drive

Some manufacturers have resolved this issue with firmware upgrades for the CD-ROM or DVD-ROM drive. Contact either the computer or CD-ROM/DVD-ROM manufacturer for the firmware upgrade and instructions on applying this upgrade.

This problem can also result from conflicts with outdated or incompatible driver software for the sound or video card. Always be sure that the computer has the latest drivers for the video card and sound card. Drivers are frequently updated to keep the hardware current and to fine tune performance.

To find the brand and model of the sound and video cards as well as the CD-ROM/DVD-ROM:
- Click the Start button, choose Settings, and then Control Panel.
- Double-click the System icon.
- Click the Device Manager tab.
- Double-click the Display Adapters icon, then the icon of the listed device.
- Make a note of the name and manufacturer of the device.
- Double-click the Sound, video and game controller"s icon then the icon of the listed device.
- Make a note of the name and manufacturer of the device.


4. Do you have emulation software or a virtual drive installed?

If you have emulation software or a related virtual drive, such as Alcohol 120%, Daemon Tools, or CloneCD, installed you may need to either disable or completely uninstall this program or software as these types of applications are know to have conflicts with SecuROM.


5. Update the sound and video drivers

Driver software is generally available for free as a download on the Web site of the card manufacturer. The particular Web site can be located by a Web search, although domain names are often the name of the manufacturer itself (just as VU Games is found at www.vugames.com). There are also general driver sites such as http://www.windrivers.com and http://www.driverzone.com.

When a driver file is found that is the latest for the particular model of card, select it for download. A window will come up asking what to do with the file; select Save it to disk. Find a place on your hard drive to download the driver software; be sure to create a new folder to contain the driver software. After the download, go into the driver software folder in the hard drive and double-click on the executable to extract the other files. There will be at least one README file with instructions on how to install the drivers. These directions are brief, and relatively simple to follow, but are extremely precise, so read and follow the instructions carefully.

For further information on how to update the Video and Sound drivers, please contact the manufacturer of the computer or the specific hardware manufacturer.

6. Disable joystick port settings on sound card (for Windows 98/98SE only)

This issue may also be caused by the joystick port settings on some soundcards conflicting with the copy protection software. Please follow the instructions below to disable the joystick port.

- Right-click on My Computer.
- Left-click on Properties.
- Click the + next to Sound, Video, and Game Controllers
- Click on the sound card.
- Click on Properties.
- Click on Settings.
- Put a check in the disable "Joystick port" box.
- Click on OK.
- Start the game.

This will disable the Game Port on the computer. If there is a controller plugged in it will now be disabled. To enable the Game Port for other games redo the above instructions and recheck disable "Joystick port" box. This will not affect any USB controllers. Updating the drivers for the sound card will most likely solve this issue also but this will tell us if in fact the Game Port is the culprit.

SecuROM's site:
"Original disc could not be found or authenticated."
SecuROM™ has determined you are trying to start the protected application with a backup copy or clone disc. Please refer to the following procedure to remedy:
Please disable all emulators, insert the original disc and re-try.
If the problem persists, please send a SecuROM™ analysis file to support@securom.com (support@securom.com)
1) Place the original disk in your CD/DVD-Rom.
2) Re-boot the computer.
3) "Right-click" on the desktop shortcut or actual executable.
4) Choose "Launch Analysis" from the choices and left-click.
5) A disclaimer window will appear.
6) To proceed, please click on the "Yes" button.
7) The application will now generate an "AnalysisLog.sr0" file within the root of your hard drive.
8) Please "zip" the file (to avoid email corruption) and e-mail it to Support@securom.com with the subject line "Analysis file for evaluation."

SecuRom will then analyze the file for you, and respond with a fix. Usually they simply create a new .exe file which you can download from their website. Replace the existing .exe with the new file.

[Blaydewing]

Not trying to be an ***hole here, Wench, but yeah, I know (ofc, might be useful to others who haven't tried these steps yet) and it doesn't really do the trick here at my end.. And in case it hasn't been duly noted yet, we CAN'T (goes for most of this thread) even install the game, let alone does Windows/DVD-drive "see" the game-disc, so kinda hard to make an analysis by "clicking the exe", which was my reply to SecuROM. Didn't get a reply back, and it's been 2 days - took 2 hrs from initial mail :weird:. Sorry to halfway take it out on you as I'm sure you are trying to help, but damn was it nice to take it out on SOMEONE :D If not only to put my frustration on display. SecuROM vs. DVD+-RW drives is a no go unless firmware updates help ya out. Mine didn't...

Peace

EDIT: the typos expected from being up at this hour :P

[Yazkir]

ROFL! I have the same problem, but my stupid DM Client works...I just want to play. RRRRRAAAHHHH!

[Deinbeck]

I've gotten this read error a few times. It kind of frightens me. It usually picks it up the second time through, but copy protection like this makes me uncomfortable all the same.

[Entropius]

I apologize for the lack of response you guys have been getting. With regards to all of the issues we have received, it's been difficult answering all of them. I'm working on several topics today, and with some luck, will hunt down the appropriate people for you guys. Thank you for staying as patient as you possibly can in this situation with us!

Stay tuned for any updates either later today or tomorrow by the latest.

Sir,

You cannot be blamed for the lack of timely response, since it is beyond your power to provide.

But you can be blamed for the problem in the first place. It is Atari's fault that they believed the scaremongering of Sony et al. and crippled their product with Securom.

My hardware right now is incapable of running your game; I have an older laptop whose aging Radeon 9600 isn't up to the task. If I get a new computer I'd like to play it, however.

If you insist on crippling your disks with Securom, I will not even attempt to use them, and will instead turn to my local and friendly bittorrent tracker, a few hundred milliseconds away. If you realize your error and release an unencrypted, unencumbered binary for the game, I will buy it.

Treat your customers like pirates and you'll be the target of piracy. Treat us like customers, and you'll make a profit off of us.

[Cyanide300]

Aren't CD checks just great?

Honestly, the easiest way to fix this is to download a CD crack to remove the CD check from the game. Or you could wait however many months it will take Atari to patch the copy protection (if they ever bother to do so). It's kind of pathetic that people who actually paid for the game are being prevented from playing by something that's supposed to prevent pirates from playing, but actually doesn't stop a single one of them from playing anything but MP.

[ricktheski]

Well I got the game to install. but it would not launch. same problem as the rest of you all. Original disc could not be found or authenticated. I have never got the game to launch at all. kinda makes you wonder what you paid fifty dollars for. just for info it's a DVD limited edition. I installed, patched to 1.2, then read the problems and rolled back to 1.1, still will not launch. I can understand why the slow responce. between here and the biowere forum I bet there are 50 of us having the problem, and who knows how many that have not found this thread yet ( i had to google the issue to find this one)

[Raisu]

See thread (http://www.ataricommunity.com/forums/showthread.php?t=548993) for a response to your issue from our developer.

[Blaydewing]

Check this (http://nwn2forums.bioware.com/forums/viewtopic.html?topic=519077&forum=116&sp=0#4525847%22) out also. Look for a large post by Blaydewing. Might, just might, help you out.

[itsooh]

Q. Original disc could not be found or authenticated - "...spinning disc icon for about 20 seconds, followed by the error message..."
A. It looks like this might be certain drives that are having trouble. Also, their particular drives might need to warm up before launching and since it does not detect the disc in time, they get the error message and prematurely post on the forums. Every now and again we get an error message of this kind but it’s because the drive has not warmed up, and subsequent tries start the game correctly.

It looks like this might be certain drives that are having trouble. Also, their particular drives might need to warm up before launching and since it does not detect the disc in time, they get the error message and prematurely post on the forums. Every now and again we get an error message of this kind but it’s because the drive has not warmed up, and subsequent tries start the game correctly.
I’ve encountered similar issues with other games, and is sometimes due to an incompatibility of the media and the hardware. The drive does not like the disk, and trying a different drive solves the problem. SecuROM might be the issue.


Sigh.... is this joke? it makes me laugh....and sigh and sigh....also it makes me register here.
I really regret that I bought the game as soon as it released and I have been really disappointed with its support. For 2 weeks+, after that the answer is like above....simply no problem with the product.
I envy who downloaded the game and save $50+.

I hope there is better return policy for the software and also recall policy too.
I was a big fan of rpg and specially B.gate and nwn.
But Atari and obsidian just lost another customer <period>

[Wench]

See thread (http://www.ataricommunity.com/forums/showthread.php?t=548993) for a response to your issue from our developer.

That'd be nice, if it helped, but it won't. Why? because no one should have to buy a new CD drive (or better yet, a 10 yr old standard CD drive) in order to play a game. The issue here is the copyright protection used on the disk. I moderated many forums for other gaming companies and every single time this came up, it was the SecuROM, SafeDisk, or some other crap copyright protection that only protects LEGAL buyers from playing the game. SecuROM is too intrusive, defective, and annoying a product to continue to use. Every gaming site eventually has to post work arounds to their own copyright protections in order to make their products work for their paying customers while the pirates it supposedly protects against are happily playing the game. If the game will install and not run, the only way to play is to find a fixed .exe, remove all traces of programs you should never have to remove, purchase hardware that's older than some of the players of your game, or simply pirate the thing.

Disc not found/authenticated is 99.99% of the time, a copyright software issue and until you quit pestering the developers and start pestering Sony or provide a workaround, it will never be fixed.

[Balac]

I have bought new computer so I could Play NWN2 and had to move my computer to a remote location so I could play on line---but what do I get for all the trouble and bother? NOTHING!!!

My new Athlon 64 3500 with 512MB and MSI Geforce 6200 256B with Maxtor 6V080E0 CD/RW will not read the supplied disc. Nothing comes up when I try to read the CD.

This is just another example of Atari poor planning and execution of NWN2's release. I am fed up with Atari's lies and Non-Support.

I want my money back Atari----where do I send this piece of crap?

[majoho]

Q. Original disc could not be found or authenticated - "...spinning disc icon for about 20 seconds, followed by the error message..."
A. It looks like this might be certain drives that are having trouble. Also, their particular drives might need to warm up before launching and since it does not detect the disc in time, they get the error message and prematurely post on the forums. Every now and again we get an error message of this kind but it’s because the drive has not warmed up, and subsequent tries start the game correctly.

I’ve encountered similar issues with other games, and is sometimes due to an incompatibility of the media and the hardware. The drive does not like the disk, and trying a different drive solves the problem. SecuROM might be the issue.

I'm one of those that had to buy a new DVD drive to play the game, I don't get the message in the thread title but the drisk could not be read at all - this is with a brand new Plextor DVD Writer - I bought a "regular" DVD drive (wasn't cheap either since my motherboard only has Sata connections) and now it works just fine, but really Atari shouldn't be using securerom in the first place, an online check or something would work just as good and would also be faster than authenticating the disc.

Next time I'm interested in an Atari game I'll just wait for the cracked version, I think I'm entitled to since Atari doesn't list a securerom certified drive in the requirements to play the game.

Shame on you.

[jdoll2020]

ok, so I've read this entire thread and I'm still confused and dumbfounded in getting the game to not give me this stupid saying that
"Original disc could not be found or authenticated."

Can someone tell me in laymans terms what I need to do. Be really basic and run me though the steps...PLEASE :)

Thanks much!

[puket]

2 Ways I tested maybe helps with DVD SecuRom Protection:

- the LG GDR 8164B DVD ROM (DVD Disc Drive 16- 26 Euro/$/Taiwan Manufactur) can read NWN 2 DVD.
- CD Bremse (german tool to lower Disc Read > Chance to detect SecuRom)
> link download:http://www.cd-bremse.de/
http://www.netzwelt.de/software/2655-cd-bremse.html
http://www.computerbase.de/downloads/software/systemprogramme/cd-bremse/

[Blaydewing]

@ puket: The CD Bremse does indeed work :eek: I downloaded it a while ago with another problem I had. Can't believe it works! Nicely done m8 :D /bow

[termathor]

Q. Original disc could not be found or authenticated - "...spinning disc icon for about 20 seconds, followed by the error message..."
A. It looks like this might be certain drives that are having trouble. Also, their particular drives might need to warm up before launching and since it does not detect the disc in time, they get the error message and prematurely post on the forums. Every now and again we get an error message of this kind but it’s because the drive has not warmed up, and subsequent tries start the game correctly.

It looks like this might be certain drives that are having trouble. Also, their particular drives might need to warm up before launching and since it does not detect the disc in time, they get the error message and prematurely post on the forums. Every now and again we get an error message of this kind but it’s because the drive has not warmed up, and subsequent tries start the game correctly.
I’ve encountered similar issues with other games, and is sometimes due to an incompatibility of the media and the hardware. The drive does not like the disk, and trying a different drive solves the problem. SecuROM might be the issue.

Oh dear,

Has the poor Atari sod being mandated to extinguish the house on
fire by pissing on it, gone so low in the support scale ? :eek:

Must warm up eh ? Also media-drive affinity problem ?
So, they're kind of Tamagotchis, and well, they didn't go on well
together or the preambles didn't go well ?:D

Question: How do you buy a drive which "likes" the Securom
disc ? Do you organise a Rendez-vous with both and see what happens ? ;)

Just asking, because in the real world, mind you, there are specs on drives
(is able to read CD, is able to read DVD-R- etc ...) which ensures
media/disk compatibility ... And there's no specific Securom-compliant drive.
The problem is securom devs apparently messed up with the specs :mad: ...

And sorry, judging with the length of the threads here, there are
probably more than "certain drives" :bulb: that don't "like" the NWN2 media.

Come on, get back to the product manager and pray him to remove
Securom.

[zuathome]

Just adding my name to list of people experiencing this problem. I get this error everytime I try to play. So far, repeated attempts eventually succeed in the game actually launching. The last time took 9 sequential attempts. So much for the "warming up" theory.

I have to add my voice to those before me in saying that if a copyright protection device prevents people who actually paid for a legal copy of the game from playing it, then maybe it's not the best way to go, eh? I do hope you guys will actually put some effort into fixing this issue.

[Jojojo123]

I have had several problems related to this game, first with the pre-release toolset (admittedly that was my fault) but for the past week and a half, the game has been working fine. I went to sleep after playing with it for a while, woke up this morning, and got a nasty glaring error message that attempted to strangle me! This shouldn't happen.
http://i131.photobucket.com/albums/p316/bclose/untitled.jpg

[sleepyeye]

Adding my name to this list of players who can't play since adding the patch.

[AbsynthMinded]

I'd be happier if I could get past the disk not being recognised.. so I can make my initial install...

[GGrognard]

Ditto.

GG

[sleepyeye]

I've considered reinstalling the game, but I'm afraid my disk won't be recognized with a second install.

I don't understand SecuROM's instructions.

[Redheart]

There are a variety of ways one might get the "Original disc could not be found..." error, and of course in most cases prior to today I expect they are related to the optical drive itself. Incompatibility with all optical drives is a common enough problem with copy protection.

However, if you have been playing the game just fine, only to discover that today you can't (and by today, I mean November 19th, 2006), then you are probably a victim of a different problem. There appears to be some kind of timebomb in the copy protection code, in which is fails to allow the program to run on Nov 19th (and possibly any date after that...I haven't bothered to check that yet). For me, this only happens if I'm running the game under a limited user account (which is, of course, how everyone should run it).

You can check to see if this is the same issue you're having just by setting your system clock's date back to Nov 18th.

And yes, I'm a bit incredulous that this is what passes for marketable software these days. Copy protection is bad enough without there being some date-dependent lock-out code that blocks legitimate owners of the software license from running the software.

Shame on you Atari, and get this fixed now!

[sleepyeye]

I listened to my intuition that told me to try NWN2 on Administration, and it worked. I set my games up so users can use and alter all game files, meaning me, but I guess SecurROM doesn't recognize that. My system files can't be altered by user. This makes it safer for me to cruise the internet, another safety precaution needed in this corrupted internet world.