did anyone else notice the possible refund?

[blk95ta]

i was just checking my bank balance online and $43.90 was automatically deducted from my checking account the night i bought TDU.....well i havent spent any other money since that night, so i know what my balance was before and after the $43.90 deduction.... now my balance is back up to what it was before i bought TDU and the transaction has completely dissappeared from my online banking.....

is it possible that Atari is doing a refund for the download for those of us who paid by debit/credit card and are just letting us keep the key and that they are going to patch the game and we will have TDU for free? (assuming they actually fix it and we dont have to go buy or dvd version just to have the data)

[CoughDrop]

Just let them work on the problem. Time will tell what they will do regarding the issues with the DD version.

[blk95ta]

Just let them work on the problem. Time will tell what they will do regarding the issues with the DD version.

oh i am, i was just curious to see why the money i paid for the game is now back in the bank account?

[CoughDrop]

oh i am, i was just curious to see why the money i paid for the game is now back in the bank account?

call your bank

[eagletalk]

they have yet to tke the money from mine its been over 24 hours, i know its not long but its usually quicker than that.......god im watching this site for a patch and watching for the money going out of my account.

Your taking over my life Atari.

[[BFs]GBesaw]

Have you checked the latest update:

"Latest update:


Quote:
In response to our failed launch of the digital download of Test Drive Unlimited for the Windows platform, I would like to apologize for the service failure. It is unacceptable. We are working on the solution and Test Drive Unlimited will be available shortly via digital download. In the meantime, customers affected by this postponement will receive the boxed product of Test Drive Unlimited in the mail within one week, a 75% off certificate validtowards your next purchase on Atari.com and a $3.95 refund for product insurance, if purchased. We will do better.

Sincerely,
Nique Fajors
Vice President, Sales & Marketing, Atari, Inc.


So to clarify, all users who purchased the Digital Download will be receiving a retail copy of the game within a week."

[Mattlab]

To clarify even more...

User who were affected by the Digital Download purchase will be receiving BOTH a Retail Copy of the game in the mail and the Digital Download once it is back on our website.

Regards,
Mattlab

[cerebus23]

thats very cool always nice to have a box and disk one sad thing about digital dls, tho i always tend to burn my ddls to dvd anyway to save me 4 hours or more of dl time in case i have to reinstall later like now since my video card fried and rebuilding the pc tomorrow reformat, fresh windows, new video card, psu, processor and mb. got to play my digital dl all of like 1 hour, after launch day when could not play at all heh.

[smokin22s]

This is awesome News, Thanks Atari !

[Fargo]

I think you guys (Atari) are being pretty fair with how the problem is being handled.

Sorry to hear that your digital download service didnt launch as intended. I was pretty excited to hear it had gone live - but it had already been taken offline by the time I had a chance to purchase. Hopefully you can get it up and running soon...still anxiously awaiting my Enzo at 180+ MPH down the interstate with Beethoven screaming over the speakers (lol).

[blk95ta]

update on this: they did actually take the money out of my account today..

they must have delayed taking it out since my bank has a 3 day hold thing, which expired, so thats why the money appeared to come back.

[madskillz]

Nice, Atari ... you get props from me on such an awesome comeback.

[Spyker-Holland]

Very nice Atari!

[-RotorDemon-]

So we cannot download TDU as of now? Or do I pay for the Pre-Order and receive a download link?

[[BFs]GBesaw]

So we cannot download TDU as of now? Or do I pay for the Pre-Order and receive a download link?

The pre-order is for the boxed retail version. The link for the download will be active once the download version has been tested and approved.

[-RotorDemon-]

Thanks GBesaw

[SubbieWRX]

To clarify even more...

User who were affected by the Digital Download purchase will be receiving BOTH a Retail Copy of the game in the mail and the Digital Download once it is back on our website.

Regards,
Mattlab


what sucks for ppl like me is that they're sending it to my billing address which is not where i live... My billing address is my parents house and I live away at college.... I wish someone at atari, digital river would get back to me :(

[GGBuck]

GBesaw;8739374']Have you checked the latest update:

"Latest update:


Quote:
In response to our failed launch of the digital download of Test Drive Unlimited for the Windows platform, I would like to apologize for the service failure. It is unacceptable. We are working on the solution and Test Drive Unlimited will be available shortly via digital download. In the meantime, customers affected by this postponement will receive the boxed product of Test Drive Unlimited in the mail within one week, a 75% off certificate validtowards your next purchase on Atari.com and a $3.95 refund for product insurance, if purchased. We will do better.

Sincerely,
Nique Fajors
Vice President, Sales & Marketing, Atari, Inc.


So to clarify, all users who purchased the Digital Download will be receiving a retail copy of the game within a week."


that is mean atari will send me a CD copy of this game?
well I buy this game in digital download"version"that was 10 days ago

[Syfoon]

To clarify even more...

User who were affected by the Digital Download purchase will be receiving BOTH a Retail Copy of the game in the mail and the Digital Download once it is back on our website.

Regards,
Mattlab

I wasn't affected by the problems (as I just went to a shop and bought it with good ol' fashioned beer tokens), but that's a show of class.

Nicely done, Atari.