Never again!

[Silver25]

I am done with you Atari. Your support for this game stinks and I feel like I have been robbed. For gamers, we really have no other recourse than to really watch what we buy, as you can never return anything. I took a chance on this one and its probably the worst gaming pruchase decision I have made in a very long time. Horrid camera controls, no ability to customize anything, tons of crashing, long load times. Give me a break, games are more than a neat idea, they need to be playable.

The support you offer up on this board is laughable. There is more support provided TODAY by REAL Blizzard tech folks for DIABLO 2, a game that came out nearly a decade ago, than you provide here.

Goodbye Atari, I will never spend another dollar on your sorry excuse for a gaming company product again.

[synonymous]

Check your system specs against the game's min reqs before buying games. It'll save you much trouble in the future.

[webname]

still does not change the fact that multiplayer is buggyy... and patches seem
to have done little to address this, ( add texture bugs instead ) nor does this board appear to be frequented by anyone apart from users ,
not good enough !.

How can a texture bug like there is now slip through testing, there apears to be no interest from the powers that be.

[Zolgar]

I am done with you Atari. Your support for this game stinks and I feel like I have been robbed. For gamers, we really have no other recourse than to really watch what we buy, as you can never return anything. I took a chance on this one and its probably the worst gaming pruchase decision I have made in a very long time. Horrid camera controls, no ability to customize anything, tons of crashing, long load times. Give me a break, games are more than a neat idea, they need to be playable.

The support you offer up on this board is laughable. There is more support provided TODAY by REAL Blizzard tech folks for DIABLO 2, a game that came out nearly a decade ago, than you provide here.

Goodbye Atari, I will never spend another dollar on your sorry excuse for a gaming company product again.

Another stupid person to educate!

Atari is only responsible for the support aspect of your problems.
Atari PUBLISHED the game, they did not DEVELOP the game. Just like Balentine Books doesn't write the books they sell.

Monte Cristo is the one responsible for the horrid controls, bad camera, buggy game etc. They're the ones whom you should never buy from again, if you're going to take that attitude.

[Silver25]

First, system specs far exceed the minimums, no problem there.

Second, I do not CARE if Atari is officially the publisher or not. If Atari puts its name on a product, its responsible. Toyota does not make every part in a car they make, but they sure as heck step up when there is a problem with any part of the car. Look on the front of the game case, whose name do you see? Atari, thats who. Just because they did not make the game does not free them from the issues. If the game Monte Cristo produced did not meet Atari standards it should never had gone gold. Its called quality control and maintaining the value of your brand name. I do agree that I will never buy a Monte Cristo game either though. Consider yourself educated Zolgar, nice to see you insulting people when they happen to disagree with your opinions. Nice touch.

Third, Atari has the responsibility to manage support for the game and it is doing a horrid job, simply horrid.

If you like playing this junky game, great for you. I have no clue how anyone could stomach this mess at all.

[Zolgar]

You fail to educate me on anything. But of course the fact that you don't listen to reason.

Atari is there to make money, pure and simple. The game.. really isn't all that buggy for the most part. I've put way too much time in to it an experienced one game crash.

Sure, multi player is buggy from what I've heard. But hell, the first copy of Diablo 2 I bought, I could not log in to battle.net. And this is from Blizzard, the company that has an excellent track record for release quality.

The bad controls and camera are functioning as intended, so despite the fact that they suck, .. That's not really anyone in quality control's fault. That's some idiotic developers fault.

If Atari got a copy of the game like the one I got a hold of, it would pass through quality control just fine.

I fully admit that Atari's job of supporting this game is crap. There's just no grounds to blame Atari for the quality of the game.. Comparing it to a car is .. illogical. Video games compare more to books or movies. If I read on book published by Tor that I hate, I'm not going to refuse to read another book published by Tor again. If I see one 21st century Fox movie I hate, I'm not going to swear off all 21st century Fox movies.

If a Toyota sucks, sure you may not buy another Toyota, but Toyota takes full credit for their cars. They don't have a little thing "Body and engine by Toyota, transmission by X, seats by X, moose's nose wiped by..."

If you want to swear off Atari that's fine. I don't care. And you know what? They don't either. you're 1 less out of a million customers. I just think you should get your facts and blame straight before you go spouting things like that.

And the fact that the game is junk is only your opinion. And you know what they say about opinions. :p

[Silver25]

And everything you just posted is your opinion, which for some reason you think is god like. You have your opinion, I have mine. If you want to compare it to a book fine. I write a book with gobs of spelling mistakes and factual errors and you publish it. In the end, if I buy that book I am holding you responsible, sure I wrote it, but you decided it was good enough to publish. You, as the publisher should fix it, or see to it that its fixed.

In my opinion, this game was not good enough. Look on the board here and I am sure you will see most agree there are just too many issues with this game. Support for it sucks, and there is pretty much no hope it will get better.

Atari should care if one person no longer buys from them, even if it is only just one person.

[Zolgar]

And everything you just posted is your opinion, which for some reason you think is god like. You have your opinion, I have mine. If you want to compare it to a book fine. I write a book with gobs of spelling mistakes and factual errors and you publish it. In the end, if I buy that book I am holding you responsible, sure I wrote it, but you decided it was good enough to publish. You, as the publisher should fix it, or see to it that its fixed.

In my opinion, this game was not good enough. Look on the board here and I am sure you will see most agree there are just too many issues with this game. Support for it sucks, and there is pretty much no hope it will get better.

Atari should care if one person no longer buys from them, even if it is only just one person.

No actually I don't think my opinion is god like. I just actually have things to back my opinions, instead of an irate rants about the crappy quality of the game.

You see NOW you actually seem at least above average on the intelligence scale, that you've actually expressed your views on this matter.. Not just a rant going "WAH! I hate you Atari, you published a bad game!" Which there's been a lot of on these forums.

And yes, Atari SHOULD care about losing one customer, but despite what even a PR rep might say. They don't. They're a big business, they know that you're just a drop in a pond. The high up's in Atari arn't going to be sitting there thinking "We lost one customer! Woa is us!" They're thinking "As long as this game makes us more money than we spent on it."

[johnnliu]

I have more problems with the detect DVD issue than anything else. I'm not sure whether that's the developer or the publisher to blame (I'm inclined to think it's the later).

The game itself is a whole lot less buggy for me than the detect DVD mechanism. I feel punished for buying this game.

This is annoying because I've been following on another title "The Witcher" later this year, and it's published by Atari as well... :-(

[ponyhammer]

Another stupid person to educate!

Atari is only responsible for the support aspect of your problems.
Atari PUBLISHED the game, they did not DEVELOP the game. Just like Balentine Books doesn't write the books they sell.

Monte Cristo is the one responsible for the horrid controls, bad camera, buggy game etc. They're the ones whom you should never buy from again, if you're going to take that attitude.

gee your wisdom is so profound and your sarcasm is per usual of most internet intelectuals...

silver25 is correct. the publisher is responsible for paying the developer (in most cases) to keep patching and working on the game. in ataris case your lucky to get 2 patches after a game is released. i watched the WHOLE thing happen with D&D: ToEE. atari just stopped supporting it and a small handful of developers on their OWN time made one last patch to try and quell the uprising of angry voices on the forums. its really sad.

i would love to see ataris end. because im sick of paper sleeves, crappy black and white instructions and buggy games. but see, atari is under the hasbro umbrella, along with wizards of the coast and thats why (unfortunately) 90% of all D&D games that are released go through the proverbial craphole that is atari publishing!!!

so Silver, i feel your pain!!!

[Zolgar]

gee your wisdom is so profound and your sarcasm is per usual of most internet intelectuals...

silver25 is correct. the publisher is responsible for paying the developer (in most cases) to keep patching and working on the game. in ataris case your lucky to get 2 patches after a game is released.

If you would pay attention to the rest of these forums, you would find that Atari is not presently at fault for the lack of patching. They're waiting on the latest patch from Monte Cristo.

Atari's responsibility in this is the fact that they published a game from a small company that does lousy work.

[herk]

Hi everyone,

I'm sorry for any difficulties you are having with Silverfall. For those of you with the boxed version, please check out the available patches and other helpful hints you can find through the Atari support and community pages.

For those of you with the digital download version, we are working with the developer to bring you the patches in downloadable form.

Please note, that the Steam version is not the Atari version and is not supported by Atari (despite whatever they may be claiming). Atari's version is being distributed by Digital River.

some of you raise the issue of responsibility between developers and publishers. The truth is, both parties are responsible for the quality and support of any game. The developer handles the heavy lifting (code, patches, artwork, technical issues, etc.) while the publisher deals with the front end stuff (distribution, packaging, marketing, customer service, etc.).

IMHO, Silverfall is a fun game, especially in the singleplayer mode/campaign. It provides an old-school hack-n-slash experience with a unique artistic style. Unfortunately, it is not bug free, but I hope that you can enjoy this game for what it is, and not what it isn't.

And thanks for all your comments. The truth is, we do read them and try to incorporate them as best as we can.

cheers!

-herk

[RPGOmen]

Heh... Well, I think this is enough of a response for the original poster.

:cry: -(I can't get use to the controls, people aren't holding my hand, I'm not able to do this! Never again!)

Personally, my first few hours with this game I had the same issues regarding controls and camera angles... However, once I got used to them, and dare I say, mastered them... They really are quite adequete. In fact, I have no quarrels with them at all, and they complement my character's build quite nicely.

Though, I guess if some one is... That is... Well, there's no nice way to put it, but if someone isn't able to overcome something that is put into a game, it sounds more like a personal problem to me.

Personally, I love this game both in single player and multiplayer. Diablo II I managed to get a 99 Amazon and Sorceress on USEast closed server (Pre 1.9 patch when cows still gave great EXP), but could not really get into the single players as it was boring to play alone; but I don't get that feeling with this hard to get use to, yet incredibly fun to play game.

Well, to each their own, but personally the points made here have no validity if you're willing to take the time to learn how to do stuff and not expect to be pampered. :down:

[Ominous Gamer]

while the publisher deals with the front end stuff (distribution, packaging, marketing, customer service, etc.).


How can a company deal with a department that doesn't exist?

http://img511.imageshack.us/img511/4553/iyamshirtbklr0.gif

[ponyhammer]

How can a company deal with a department that doesn't exist?

http://img511.imageshack.us/img511/4553/iyamshirtbklr0.gif

LMAO!!!!

nice...

[Silver25]

Heh... Well, I think this is enough of a response for the original poster.

:cry: -(I can't get use to the controls, people aren't holding my hand, I'm not able to do this! Never again!)

Personally, my first few hours with this game I had the same issues regarding controls and camera angles... However, once I got used to them, and dare I say, mastered them... They really are quite adequete. In fact, I have no quarrels with them at all, and they complement my character's build quite nicely.

Though, I guess if some one is... That is... Well, there's no nice way to put it, but if someone isn't able to overcome something that is put into a game, it sounds more like a personal problem to me.

Personally, I love this game both in single player and multiplayer. Diablo II I managed to get a 99 Amazon and Sorceress on USEast closed server (Pre 1.9 patch when cows still gave great EXP), but could not really get into the single players as it was boring to play alone; but I don't get that feeling with this hard to get use to, yet incredibly fun to play game.

Well, to each their own, but personally the points made here have no validity if you're willing to take the time to learn how to do stuff and not expect to be pampered. :down:

I guess you just expect less from a game. If I purchased this game 10 years ago, I probably would have felt the same way. Just because the game "can" be played does not make it good. I am glad you like it, but I am allowed to have an opinion.

Boy am I afraid of your mad skillz too, yikes! I hope I never have to prove my gaming abilities to the likes of someone like you. Why question someone's ability to play a crappy game? I know I can play this sub-par game, but I choose not to because of all the things I mentioned in my original email. There are much better choices out there.

Finally, I will use your tactic. All your points made in your email have no validity. Take your schoolyard "I am rubber and your glue mentality" and go back to playing this sorry excuse for a game.

[ponyhammer]

I guess you just expect less from a game. If I purchased this game 10 years ago, I probably would have felt the same way. Just because the game "can" be played does not make it good. I am glad you like it, but I am allowed to have an opinion.

Boy am I afraid of your mad skillz too, yikes! I hope I never have to prove my gaming abilities to the likes of someone like you. Why question someone's ability to play a crappy game? I know I can play this sub-par game, but I choose not to because of all the things I mentioned in my original email. There are much better choices out there.

Finally, I will use your tactic. All your points made in your email have no validity. Take your schoolyard "I am rubber and your glue mentality" and go back to playing this sorry excuse for a game.

(standing in a cirlce with other kids on the playground...) "FIGHT, FIGHT FIGHT, FIGHT!!!"

[wentinsane]

/agree with silver25. I just got this game and am very disatisfied. It just seems that Atari and/or Monte Cristo didn't even play test it to see how it works. I'm fairly frustrated with a number of specific isssues:

1)Why can't I heal my guys out of combat... Every time I right click them to heal I talk to them... why use right click to talk when left click does that?

2)Why doesn't escape close any window(s) up and then hitting it once more get you to the options menu... hasn't the esc key been used this way for the last several years. I can't think of a good game that doesn't use it as such.

3)Why only a mini map when you are in a sub-region ie the sewers.

4)Why is it that when you open your skill window it opens right where you left it, but the Quest menu doesn't do that? Small inconvience but still completely unnecessary.

5)General pathing issues, I'm not even starting there. The game is worse than SWG imo. Its ridiculous.

For now thats the only issues coming to the front of my tired mind. I'm still trying to play hoping it gets better, but sadly by the sounds of it, it has failed to do such. Overall I'd call it a black mark on Monte Cristo's part. Worst than that is it really had potential, but just fell short of what could of been a really great game.

Anyone having the same probs or am I just an idiot?

... btw mad props to herks for professionally addressing the issues we peons are talking about. I'm a member of plenty of forums and don't see officials commenting much. Good Job

[Zolgar]

/agree with silver25. I just got this game and am very disatisfied. It just seems that Atari and/or Monte Cristo didn't even play test it to see how it works. I'm fairly frustrated with a number of specific isssues:

1)Why can't I heal my guys out of combat... Every time I right click them to heal I talk to them... why use right click to talk when left click does that?

Dunno, I've nevrr played a medic. Try shift+right click. Or, you can feed them potions out of combat.

2)Why doesn't escape close any window(s) up and then hitting it once more get you to the options menu... hasn't the esc key been used this way for the last several years. I can't think of a good game that doesn't use it as such.

Because Monte Cristo hates you, probably. ... Near as I can tell, Monte Cristo's dev team wanted to avoid being the same as everyone else, so they happened to leave out some of the key things that are useful.

3)Why only a mini map when you are in a sub-region ie the sewers.

I dunno, I have a mini map at all times.

4)Why is it that when you open your skill window it opens right where you left it, but the Quest menu doesn't do that? Small inconvience but still completely unnecessary.

Because Monte Cristo hates you. *nod* (I seriously have no good answer for that one, I find it stupid myself.)

5)General pathing issues, I'm not even starting there. The game is worse than SWG imo. Its ridiculous.

..... you get used to it.

For now thats the only issues coming to the front of my tired mind. I'm still trying to play hoping it gets better, but sadly by the sounds of it, it has failed to do such. Overall I'd call it a black mark on Monte Cristo's part. Worst than that is it really had potential, but just fell short of what could of been a really great game.

Anyone having the same probs or am I just an idiot?

... btw mad props to herks for professionally addressing the issues we peons are talking about. I'm a member of plenty of forums and don't see officials commenting much. Good Job


Yes the game has a lot of problems. I personally enjoy the gameplay enough to be able to get over them.

[pharoah]

ive beat the single player campaign,and ive only owned this game 5 days.so as to this "5)General pathing issues, I'm not even starting there. The game is worse than SWG imo. Its ridiculous." come on quit being lazy find your way around.

[wentinsane]

Its not about finding your way around...it seems they spent more time on making the terrain pretty than actually pathing it right. Some places that look passable aren't and some that shouldn't be are. I've just been having to run up and if my char gets "side tracked" I know that you can't go through there. I'm still dealing with it, I just haven't ever seen this many problems with pathing ever...

Zolgar thanks for the honesty btw. I'm glad to see someone recognizes the issues but still plays, perhaps I will get used to the problems and enjoy the game a bit more. oh and thanks for the shift right click thing for healing I'll go try that now.

[Yotsuba]

Please note, that the Steam version is not the Atari version and is not supported by Atari (despite whatever they may be claiming). Atari's version is being distributed by Digital River.

Just for the record, as soon as it was bought to Valve's attention that Atari was not the publisher, they promptly removed that information and contacted Monte Cristo. The result was the 1.17 patch being rolled out to Steam earlier today. If Atari had actually made it crystal clear that they were not the publishers for the Steam version far far earlier (indeed it took at least 2 months for this to be done) then patch 1.17 would have been on the Steam version at the same time as it was made available for retail versions (or at least far closer).

[margo]

I have played a lot of games, but it is beyond me that I wind up playing in the sky in this game. It has so many glitches, I am not sure they can fix it. I also blame Atari, they have their name on it too. the game should be pulled, redone and we should be given new games. I hate to waste good money on a rotten game.

Margo
Arizona:heart: