NWN Diamond Edition [Archive]

Aoradek

11-06-2007, 07:30 PM

Hello-

I purchased NWN Diamond a few weeks ago, completed the install without any problems. I went to start the game and I was prompted to enter the SoU CD key again. As it turns out, this is a known issue where all three CD keys in the Diamond Edition are the same. I started customer service tickets 13 and 12 days ago, and I have received no response. I have an image of the manual, which was stated in the ticket. Why can I not get any help here? If this is a known issue, I would think Atari could handle the problem more quickly.

Thanks

Aoradek

11-07-2007, 08:09 AM

Why am I not surprised to see no response here as well?

socmajor

11-08-2007, 02:30 PM

I have the same issue- three duplicate CD keys. Bioware redirected me to the Atari forums via this announcement (http://nwn.bioware.com/forums/viewtopic.html?topic=590491&forum=49).

Aoradek

11-09-2007, 07:19 PM

And....still waiting!

Aoradek

11-12-2007, 07:41 AM

Atari sucks! Have a great day!

socmajor

11-12-2007, 10:06 AM

I was assisted in the same day; how exactly are you approaching this?

bobertrd

11-20-2007, 01:39 PM

I have the same problem with NWN. All three CD Keys are the same, but when I try to play the game it does not accept the key. I sent them an e-mail yesterday, but still no reply. If you get your issue resolved, please post the procedure you used to get results. Thanks.

jennaratrix

11-23-2007, 03:16 PM

Well, this isn't a procedure to follow to get results, because I don't have any yet, but it's only been an hour.

According to this FAQ list at Neverwinter Nights support (http://nwn.bioware.com/support/known.html#35), a red piece of paper with black writing should have the CD key for SoU, if all three CD keys are the same. If you didn't receive that piece of paper in the package, you are told to contact Atari Support. That link is (assuming you are running Win2K):
http://www.atari.com/us/support/supportemail/supportemail_form.php?productName=Neverwinter+Nights%3A+Shadows+of+Undrentide&osType=WIN2K

I sent a detailed message explaining my problem, and am just waiting to hear back. I've received a case number, and am hoping that since it is early in the day on a weekday, I will hear something soon. HOWEVER, the screen that popped up to let me know my message had been sent advised me that it could take 7-10 days to resolve my issue due to transition of technical support.

Like I said, it's only been about an hour and I'm hoping to hear something today, but if I don't, I think 7-10 days is kind of ridiculous. I'll update when I get a response.

TheInitiatedOne

11-24-2007, 12:20 PM

wonder how long it will take for me to get it fixed.

TheInitiatedOne

11-26-2007, 02:59 AM

2 days and counting.

periwinkle

11-26-2007, 09:48 AM

I've been waiting about a month for an answer from Atari Tech Support about the duplicate key codes. I've sent two emails...no response (except for the automatic response letting me know they received my email). I've had the game a month and have not been able to play it and I'm uber p***ed. So, for those who have heard from Atari, please tell us the secret to your success!

Ready to go off and send my third email...

darkdevlin

11-26-2007, 11:59 PM

It is so nice to hear that someone else is having this problem with the 3 keys... I am taking mine back to the store tomorrow and will open the new one right there in front of Customer Service before I accept it. Specially since the web site says that there are really no techs to help right now due to a transition... whatever... got to love when people care about customers!

sames12

11-27-2007, 12:40 PM

i bought nwn diamond and it tells me to put in the three codes to play it,but there was no codes in the box and i can't find them in the manual,how can i get them?

orcbane

11-29-2007, 06:34 AM

X900BattleApple

11-29-2007, 11:53 AM

Heh, you think you've been waiting a long time! I've been waiting since January for tech support. I've purchased their product, but have received exactly 0 technical support.

My old request:
http://www.ataricommunity.com/forums/showthread.php?p=8299802

Yeah, that's right, January. Atari sucks and I am boycotting their products until they pull their heads out of their asses and stick behind the products they sell.

Before you boycott, you might like to know that this forums (as the name suggests) is 'Unofficial' tech support. What that means is Atari customer support are not here, and it's a self-help forum where you receive help from other users and/or Atari mods. So, you've been waiting this whole time because you actually haven't yet contacted Atari tech support.

Visit www.atarisupport.com for actual technical support from Atari themselves. Cheers.

darkdevlin

11-30-2007, 10:16 AM

I set up a photobucket account and then posted my pictures there, then in my second email to tech support via... www.atarisupport.com (http://www.atarisupport.com) I posted the links to the pictures in the email. I got keys in 4 days. I know that certainly seems like a very long time but it actually wasn't that bad of a wait. But I can't see how Atari is going to be after the Holiday when people have gotten these games as presents. Would not want to be in their shoes. They should just recall them all and go from there. I think it would be better in the long run for them.

orcbane

11-30-2007, 11:18 AM

Actually, I have contacted Atari tech support and never have received and response from anyone else. This place was suggested to me, and that January post made here was the last resort after all other modes of Atari help had failed to even respond, much less try to help.

X900BattleApple

11-30-2007, 12:01 PM

TheInitiatedOne

12-03-2007, 01:40 AM

I got my keys via email after sending in the picture, it took a few days, I imagine because I had started the process over the Thanksgiving Weekend. I work 7 days a week, Holidays included so it sure made it seem like a long time, but considering that others may have been off for the holidays it probably wasn't as long as it felt. From the time I purchased the game until I finally got it installed, patched and played it was about one week.

My problem of identical cd keys was sorted out.

Aoradek

12-03-2007, 08:08 AM

Well, there are posts in this forum of people following the recommended requirements for contacting support about this issue, and that they received support and the problem is solved. You should try again via email tech support.

FYI, I followed the recommended procedure THREE times! It's been almost 1.5 months now, and still no response! I actually have no intention of playing the game now, but I'm still curious how long it will take to receive a response. Coming from a manufacturing and quality control background, I can see how mistakes like this happen. The difference is, that most companies would try to save face by accomodating those parties effected. It is absurd that Atari is not putting forth more effort to help out their customers.

Aoradek

12-13-2007, 08:09 AM

Just a quick update....STILL NO RESPONSE! I HAVE followed the procedures listed out by posters above, and no luck. My guess is, the people claiming success are probably Atari hired fanbois. Either way, Atari rules!:down:

Aoradek

12-13-2007, 07:24 PM

Dear Aoradek,

You have received an infraction at Atari Forums.

Reason: Swearing
-------
Please don't bypass the swear filter, thanks.

Hilarious...I'm assuming Atari pays you pretty well to stay on top of near swearing incidents. They obviously freed up some capital to spend when they cleared out their customer service department. I'm assuming this will be another "infraction", probably a "serious infraction", and I will probably be banned from the forums. Since I have no Atari products that are functional, that is not much of a problem. Have a great day!

orcbane

12-14-2007, 02:12 AM

No need to be a jerk, Aor. I moderate a forum and am not paid. I have to notify rules violators all the time because people are too stupid to actually follow the rules and insistent on breaking them.

He's doing his job to the best of his ability. Its cool to be mad at Atari, but X900BattleApple hasn't done anything wrong. He's been taking our flak and been getting dip support from the company that isn't even paying him to do this.

Wipperdj

12-15-2007, 01:23 AM

I am trying to get this diamond edition to work but I have Vista and it will not let me install it. I went to the website and the patch was for prior windows operating system not vista. Has anyone else had this problem.

X900BattleApple

12-17-2007, 11:59 AM

Hilarious...I'm assuming Atari pays you pretty well to stay on top of near swearing incidents. They obviously freed up some capital to spend when they cleared out their customer service department. I'm assuming this will be another "infraction", probably a "serious infraction", and I will probably be banned from the forums. Since I have no Atari products that are functional, that is not much of a problem. Have a great day!

I'm not paid, and you wont receive infractions for posting (though technically it's spammish) about the infraction you received. However, we do give infractions for bypassing the swear filter (for what I hope are obvious reasons).

The forums are here for everyone's enjoyment, Atari game owners or not, so find a forum or forums you enjoy and have at them :)

P.S. Thanks orcbane. Me and bio (who does a wonderful job, and for whom I'm glad to have the help considering my schedule leaves little time for the forums anymore) just try to help where we can. But, we also need to enforce the forum rules and, as much as possible, keep this forum from becoming an 'Atari sucks' wasteland since that's not it's purpose ;)

X900BattleApple

12-17-2007, 12:22 PM

coastie65

12-17-2007, 12:29 PM

Apparantly this is a problem with the CD version. I would recommend swapping it for a DVD version if they are available. I have the platinum version on DVD and had no problem as there is but One Disk and One Key #. coastie65

drjackl

12-18-2007, 03:44 PM

I'm having this issue as well. ( which I did buy it on PC-DVD ) When I sent my request in they told me I would have to wait 7-10 days and today would make it the tenth day... but from what I'm hearing I'll get to wait a lot longer then that. So, because Atari is unable to correct their mistakes that waste peoples money, I would suggest returning it to the store you bought it and hope they take it back. Which for people like me is quite a hassle because where I live there isn't a place that sells it for 50 miles. So for me, I'll be avoiding all Atari products until their customer support regains competence, their mistakes aren't worth my time or money.

nightblade2

12-18-2007, 03:46 PM

I purchased NWN diamond last week. it took 1 day to get the key codes. But i can not get the game to install. It says no disc in drive please insert disc. Anyone have any ideas? I have exchanged this game 3 times and have the same results.I have taken my pc in and had it checked2 times nothing wrong.I can play cd audio,cd rom,dvds. but not this game.Im so confused!!!!!!!

utrebel

12-19-2007, 11:22 AM

nightblade2,
What did you do to get them to respond so fast? I would like to play my game. It loads and runs upto the the main menu, then asks for the Key code again. Still waiting for an answer from ATARI. :)

socmajor

12-19-2007, 01:09 PM

Those questions (regarding getting the game to work) are probably best reserved for the Bioware boards. If I recall correctly, there's just a small misspelling in some versions of nwncdkey.ini . Open the file in a text editor and look for the line that has [CDKEY] . Make sure that it is in its own line. In other words, it should look like this:
;These are your CD Keys for Neverwinter Nights.
;DO NOT share these CD Keys with ANYONE.
;Apart from this installation, or when registering with the Official Neverwinter Nights Community Site [http://nwn.bioware.com] (http://nwn.bioware.com%5D), BioWare and Infogrames will NEVER ask you for this CD Key.

[CDKEY]And NOT like this:
;These are your CD Keys for Neverwinter Nights.
;DO NOT share these CD Keys with ANYONE.
;Apart from this installation, or when registering with the Official Neverwinter Nights Community Site [http://nwn.bioware.com] (http://nwn.bioware.com%5D), BioWare and Infogrames will NEVER ask you for this CD Key. [CDKEY]Hope that helps!

ps- Sorry for drifting off-topic.

socmajor

12-19-2007, 01:10 PM

utrebel

12-19-2007, 05:55 PM

Hey Folks,
I don't work for Atari or anything like that... and I got my codes today. If you follow all thats asked and send in the pic's they want to verify your game, their pretty fast at getting back to you.

Just thought you'd like to know..

Aradia

12-19-2007, 08:14 PM

After much dismay I came to the forum and found many people having the same problems. This is what I did to get my keys.
1) I took photos of the keys I had.
2) Went to my email. Copy and pasted the email address the case # came in, to a new message.
3) Then explained that I had sent 2 emails prior and had not recieved my new keys.
Before the end of the day I had new keys.
Note: the email said it was sending a copy of the email they sent on the 5th of Dec. If this is accurate I may have deleted the email because the information does not come from an address labelled "Atari". So here is the address the keys come from. US-SE-Tech1 in parenthesis it says Tech1@atari.com. Also there is no subject matter. I hope this helps everyone.

Ameronth

12-22-2007, 02:03 PM

Is there any way to get NWN Diamond to work with Vista?

wthyt

12-23-2007, 03:49 PM

I bought NWN Diamond for my son..... BAD idea, I installed it on his computer for him for Christmas before he came home and what a Christmas gift he's going to get..... game he cant play. All 3 CD keys are the same, obviously I am not the only one having this issue... I emailed tech support... HA, from what I'm reading on these posts I will be waiting awhile for a response. I have a question, if anyone knows... why doesnt Atari have a phone support? Do they intend on screwing up their products so there isnt a phone support? WTH, I will NOT recommend Atari to anyone.

I had to vent and where better to do it than with people with the same issues :)

Codeguru

01-02-2008, 01:49 AM

I have a question, if anyone knows... why doesnt Atari have a phone support?

Because if they had phone support, people would use it. It's that simple...

Codeguru

PS- I'm on day 3 of my triplicate CD keys e-mail. If there was a printing screw up, the nanosecond after it was revealed all Diamond key codes should have been given their own ssh secure page to enter them and get 3 valid codes. It makes no sense other than they are "busy" with current games meaning it was just a re-release with all the expansions to make more money and are not expecting any repeat buyers for this product anyway so they just leave it as is and take the faction hit from the small percentage of pissed off people.

X900BattleApple

01-02-2008, 12:28 PM

If there was a printing screw up, the nanosecond after it was revealed all Diamond key codes should have been given their own ssh secure page to enter them and get 3 valid codes.

If Atari had the manpower and money, but alas. Hang in there though, it was the holidays after all :)

It makes no sense other than they are "busy" with current games meaning it was just a re-release with all the expansions to make more money and are not expecting any repeat buyers for this product anyway so they just leave it as is and take the faction hit from the small percentage of pissed off people.

Diamond has been out for a long long time and sells a ton. Clearly the latest manufacturing run had a printing issue, that's all there is to it :)

Codeguru

01-02-2008, 02:30 PM

It doesn't take money to set up a simple database checking page on your own domain that you are already paying for. Every single cd key that was sent with diamond has to be in their keycode database as being associated with a single diamond unit. If you have access to a keycode in real life then having access to a page that would accept a keycode and spit out 3 usable ones for the same product would be no different and not screw up their copywright protection. I can see the holidays slowing them down but this is a production error that should take precedence over EVERY other type of support case there is. People have paid real money for a keycode that does not work and are left with nothing. As for this being a recent problem, the official announcement about it on the bioware page was from MID OCTOBER! This is complete BS and frankly I'm tired of seeing impotent posts not complaining about it...

Codeguru

socmajor

01-07-2008, 02:10 AM

Wow. There was a mistake, and I really have no idea why people are so mad about it. Mistakes happen on all kinds of levels. Atari has been very good about fixing this one, notable because only a few very vocal, very angry people make the same posts over and over again here. Yes, it sucks that you can't play the game right out of the box, just as it sucked that I couldn't when I got a faulty copy. Should they recall every single affected copy of the game, at increased cost, just to make happy the people who can't stand to wait a few days to get it fixed by going through the proper channels? If they did, would it be wrong of them to increase the retail cost of the game to make up for it? I'd rather have a little wait then pay a little extra, myself.

If we want to complain about something, let's make it about the lack of a linux version of NWN2. Anybody with me? ;)

coastie65

01-07-2008, 07:18 PM

Because if they had phone support, people would use it. It's that simple...

Codeguru

PS- I'm on day 3 of my triplicate CD keys e-mail. If there was a printing screw up, the nanosecond after it was revealed all Diamond key codes should have been given their own ssh secure page to enter them and get 3 valid codes. It makes no sense other than they are "busy" with current games meaning it was just a re-release with all the expansions to make more money and are not expecting any repeat buyers for this product anyway so they just leave it as is and take the faction hit from the small percentage of pissed off people.

It is pretty much a rerelease of the Platinum Edition. I believe there was an added expansion game but that was pretty much it. I remember that it wasn't enough to get to buy it, as I already had the Platinum Edition. Coastie 65

periwinkle

01-08-2008, 12:03 AM

Should they recall every single affected copy of the game, at increased cost, just to make happy the people who can't stand to wait a few days to get it fixed by going through the proper channels?.

Well, I'd have been happy to wait just "a few days" to get the problem of the duplicate CD key codes fixed for the game I bought. Heck, I'd have been overjoyed to wait a few weeks! For me, I've been waiting for almost THREE MONTHS. D**n right I'm mad.

I've gone through the "proper channels"...I've emailed the infamous Atari Tech Support telling them of the problem (AND sent them a link to the digital scans of the duplicate key codes that I uploaded to photobucket)four times. Have they responded? Besides the obligatory autoresponse of "we got your email, here's your case number, have a nice day"...NO they have NOT responded. This began at the end of October (me emailing Atari Tech support, them doing diddly-squat) and, without some other way of contacting someone in the company, I feel that the end to this is not in sight. So what's next? What course of action do I take next? I'd LOVE to know!

Do I sound angry? B**chy? Am I venting? Ranting and raving about something as insignificant as a video game? D**n right I'm angry. Wouldn't you be? They took my money, delivered a product that doesn't work, and refuse, by oversight, omission, or plain indifference, to do anything about it. That would make anyone angry.

Atari claims to be a leader, both in customer service and in product development, and I truly wish that I could confirm this. But as they been bought by some French mega-conglomorate, they no longer seem to care as long as they get their money. I am upset in the extreme, I salute those people who have had their problems resolved, and I hope one day to be one of you. But until Atari sends me something more than an autoreply, they continue to be greedy, manipulative, b*tards! I will not, nor can I in good conscience endorse, purchase, recommend, nor advocate that any person do any business with Atari or its parent company or any afiliate of its parent company.

Just because "mistakes happen," and "only a few very vocal, very angry people" haven't had the problem resolved shouldn't mean that Atari gets a free pass on this one. Fix the problem or give me my money back. It's that simple.

frankzzzz

01-09-2008, 09:44 PM

I have been waiting for 4 days. Bought this game for my son for Christmas, but also had to replace his moboard, so I didn't get it installed until 5 days ago. I have 2 other copies for my other 2 sons - purchased more than a year ago (maybe 2).

I also noticed that in 2006 there were Diamond Editions sent out without any codes at all. See a pattern here?

People are justified in being upset. There are probably lots more experiencing the problem than are complaining. That's a fact of life. Most people remain silent.

As a computer science instructor, I am growing weary of software companies that have little regard for their customers. Yes Atari should have recalled the games and ate the expense. It was their fault, not their customer's fault. It is close to fraud to knowingly sell defective products. Close to? What am I saying?

X900BattleApple

01-10-2008, 12:07 PM

People are justified in being upset. There are probably lots more experiencing the problem than are complaining. That's a fact of life. Most people remain silent.

Of course.

As a computer science instructor, I am growing weary of software companies that have little regard for their customers. Yes Atari should have recalled the games and ate the expense. It was their fault, not their customer's fault. It is close to fraud to knowingly sell defective products. Close to? What am I saying?

Recalls are pretty much impossibly by the time the error is discovered (via initial contacts to tech support), and it's almost a certainty that Atari did not know about the problem until product was in the hands of consumers.

It's very unfortunate, but definitely follow the insructions for getting replacement keys and if need be do it again in case your initial contact got lost in the post holiday shuffle. Your kids will love NWN once they can get it running :)

frankzzzz

01-11-2008, 09:50 PM

Aoradek

01-14-2008, 08:15 AM

Wow. There was a mistake, and I really have no idea why people are so mad about it. Mistakes happen on all kinds of levels.

To err is human. All we asked was that Atari SEND US SOME KEYS!!!

Atari has been very good about fixing this one, notable because only a few very vocal, very angry people make the same posts over and over again here.

This is funny because you are assuming quite a bit here. I am usually not vocal at all and I am usually not "very angry". A problem like this should NEVER take two months to correct. The only reason you have seen so many very vocal, very angre people here is becaue this is the ONLY outlet for such. Atari no longer has a phone number listed for customer support!

Should they recall every single affected copy of the game, at increased cost, just to make happy the people who can't stand to wait a few days to get it fixed by going through the proper channels?

Nobody asked for Atari to recall every copy. We asked for them to replace our faulty keys!

If they did, would it be wrong of them to increase the retail cost of the game to make up for it? I'd rather have a little wait then pay a little extra, myself.

I am not going to get too deep into this, but you should read ANY book on quality control by a legitimate author and you will see that the cost of poor quality costs way more than fixing the problem. Poor customer service is a cost thay you pay for, as opposed to your statement that fixing the problem will cost more.

If we want to complain about something, let's make it about the lack of a linux version of NWN2. Anybody with me? ;)

He obviously had an agenda on this post, to push his second rate software. Come on pal, break down and buy a copy of windows, or a Mac for crying out loud.

X900BattleApple

01-14-2008, 11:57 AM

Yeah! Got the Keys.

X900BattleApple: You are right - My kids already love NWN. I just needed another copy for my 3rd boy so they can all play online at the same time. They prefer NWN over NWN2. At least Atari knows how to design a good game.

Glad to hear it! It is quite the game, they'll have a lot of fun and good memories from it. I hear they're working on a Canadian version called Alwayswinter Nights :haha: Just kidding!

Bummer about printing problems, but that's what happens from time to time. Probably happened post-handoff to the printers from Atari (in my experience), rather than Atari directly giving wrong codes to printers.

greed83

01-15-2008, 02:09 PM

I am so incredible frustrated with this!:mad: I have been waiting over 2 weeks now and some have been waiting months. It would be one this if it was a localized issue with just myself but it appears there are ALOT of frustrated people out there. And probably more that haven't complained yet. How can a company get away with this kind of lack of respect for their customers. If this was a 10 year old game that i found in a bargain bin that is one thing but Atari re-released the game as a new title. They should give it the same support they would any new game. Or maybe this is the top of the line service they always provide? At any-rate I am quite upset. Are there any lawyers on the forum LOL. Lets band together and take it to the man!

Why do i have the feeling i will get banned for that.....

X900BattleApple

01-15-2008, 04:23 PM

You wont be banned, but the typical reply with new keys seems to be within 3-14 days. I would recommend contacting tech support again at this point (if it's truly been 14 days and not say 7 or 8 but "feels" like a full two weeks) and follow the instructions they give very precisely. I believe the instructions are also listed by another user in this thread or one of the similar threads toward the top of this forum.

greed83

01-15-2008, 05:08 PM

It has in fact been 12 days. And this is my second time contacting them. I have a url to a image of the identical keys in my manual that i posted but alas, still no reply. I am very curious how many people are experiencing this problem.

X900BattleApple

01-15-2008, 06:15 PM

Your email might have been lost, yeah I'd just email again and follow the instructions. Clearly most people are getting new keys though a few others are not even after a couple tries and decent amount of time.

Atari is short on staff, especially for customer support when something this major happens. Sorry :(

Ultramarine14

01-16-2008, 09:46 AM

biogal

01-16-2008, 09:51 AM

I just received NWN Diamond through the mail as i bought it online and im having the same problems with 3 duplicate codes

Can anyone show me the exact link to send atari an email concerning this, i know www.atarisupport.com is what its under but im not sure which tab...

Try this? click (http://www.atari.com/us/support/customer_service_main.php?browser=1&pageDisplay=MAIN&issueNum=9#faq_prodissues)

Falquan

01-16-2008, 02:51 PM

I have a quick couple of questions,

I had already submitted a claim, to which I am on day 5 of, third business day, but I did not have an image of my identical key codes at the time.

Would it be better for me to resubmit with a link to my pic or just keep waiting for an email response to the claim?

Aslo, in regards to the pic, it was taken with a cell phone, me not having a scanner or digital camera and all it shows is the three identical codes on the bottom of the page, not the entire bookelet page itself. Would that impede any resolution to the identical code problem or would I be better off getting a new image of my codes?

X900BattleApple

01-16-2008, 03:24 PM

Falquan

01-16-2008, 03:40 PM

Not sure, but it might be best to re-submit with an image and add a note (as a courtesy) that you already emailed 5 days ago without an image and to disregard that email.

I don't think the image you took is wrong, though a bigger image of the whole manual is probably ideal.

Thanks for the quick reply, BattleApple.

I'll give that a try and see if it'll help speed up the process.

As to the pic, I am somewhat limited, but I'll see what I can do.

It's just a tad frustrating, I finally get around to getting a copy of NWN and now that I have one, I'm still stuck waiting to play it because of a silly misprint. The waiting for email replies from Atari doesn't help with the frustration either.

I can understand the need for code verification on the game itself, I just think that Atari's handling of this situation though is a tad on the sloppy side, especially with how long the problem has persisted.

Ultramarine14

01-16-2008, 06:02 PM

Thanks for the help Biogal

Hopefully ill hear back from them soon

psibermancer

01-17-2008, 05:17 PM

11 days 2 emails with url included....Thanks for the promt response Atari....
Wish i could get away with running my business that way.....O wait I wouldn't have a business anymore. Sad, truly sad.

sephirio

01-18-2008, 08:25 PM

i dont think any of u have the problem i have get this i just bought the game and like all of u it had the 3 same codes so i contacted them got my new ones and it seemed to work fine untill i clicked multiplayer and since i was new i clicked new account, filled out all the info clicked ok and it pops up saying "you have been banned" it does this to me no matter what info i put in.:grrrrr:

nirasoulhaste

01-19-2008, 11:39 AM

Well I'm on day 6 (technically 5 business days) with the duped keys and i just sent them a second email yesterday from the reply email they sent about my case number.. it says not to reply to those emails, but guess what I did and didnt get a non-deliverable message back.. the email goes right to tech1@atari.com as mentioned before in a previous post..

I'm going to give them one more week before i decide to have my copy returned to amazon for a refund and order the platinum edition (even thou it doesnt have the 3 extra expansion packs). but i'll let ya'll know what happens with tech support..

psibermancer

01-21-2008, 10:08 PM

just an update, it has now been 15 days....not so much as an email responding to my origional complaint. WTH is going on ATARI????

Ijiasu

01-22-2008, 05:52 PM

Ahem.*stands up and clears throat* my name is jarad and ive been without cd key now for 8 days. i dont mind waiting the entire day, but after reading some of these posts i really dont want to be in the 15-60 day range (aka The Lost Ones) BUT i can tell you what you all should do. File a complaint with the Better Business Bureau. I know i will as soon as my day count hits double digit range.
http://welcome.bbb.org/
go for it guys, let me know how it goes. then again they take a while to get things done but atleast it will feel like you are on the offensive instead of sitting in limbo with nothing.
Best of luck to us all. Obad-Hai willing. = )

X900BattleApple

01-22-2008, 06:59 PM

dogmusher

01-23-2008, 10:41 AM

Am I missing something here in all of this, "Atari is not at fault" talk. Did we not pay money for this product? Has this issue not been known for a long time? Did atari not take our money freely and gladly? I for one have also been waiting for one week with no human response from Atari. I never sign up for forums. Except for this time. X900BattleApple, I commend you on your allegiance to this company. But something tells me you have not needed to wait for your keys. Atari is telling me, "Thanks for your money, we will get to your when we feel like it, we have more important things to do". Even the DMV does not get your cash until you reach the counter. Enough whining.

X900BattleApple

01-23-2008, 11:50 AM

I didn't say it's not Atari's fault, what I am saying is that the BBB (I believe) deals more with keeping companies from behaving shadily (on purpose). That's not the case here, as I'm explaining, and I just think the BBB will say there's not much they can do. Activision went through a similar rough time in the early 90's and made the tough call of shutting down their entire customer / technical support department. Had a problem? You were out of luck. It's got nothing to do with allegiance, I am again just explaining that the BBB will likely not do anything because there's nothing to do anything about. Sucks? Sure. But it is how it is.

perigian

01-23-2008, 12:27 PM

All I have ever gotten is the automated form saying, "don't reply to this", basically 'don't call us we'll call you'. No instructions have followed either of their automated responses to date. It has been 2 weeks since the first message. This is clearly out of sync with what they say on their support site. and I quote:

"Game Manual has three identical CD-Keys

Three identical CD-Keys

If your Neverwinter Nights: Diamond game manual has three identical CD-Keys your game will not install properly. Neverwinter Nights, Shadows of Undrentide and Hordes of the Underdark should each have a unique CD-Key. If your CD-Keys are all identical please email Atari Support. They will reply with instructions for getting new CD-Keys issued."

The auto response has no such instructions. If they want an image of the keys you were issued they really need to post the requirement. And for those less tech literate exactly how to prepare that image for them to review.

Maybe someone there will think of this someday, or hopefully review the thread and have an epiphany.

dogmusher

01-23-2008, 02:20 PM

I have come across shady companies. This is not that, I have to agree. What this is, is just plain poor customer service by a lazy company. Granted, no one is getting EColi poisoning or Mad Cow from this. We paid, Atari knows (for quite some time), now fix it! And frankly no one cares about the problems a company is having or has had. That is no concern of mine when I pay cash for a product. I expect to get what I pay for. Not get emotional about how they feel, or the problems they are having. Boo friggin' hoo. 'Nuff said. perigian's post sums it up as good as it can get.

***Update for all 2008/01/23 2:09PM- at appx 1:30 I emailed tech (reply from auto response they sent) with the image attached @ 2:00 I had new keys. What is the hold up?! Why did they just respond before hand. Odd.***

So good luck all.... I am please with this response time, but still a bit upset overall.

X900BattleApple

01-23-2008, 05:41 PM

The auto response has no such instructions. If they want an image of the keys you were issued they really need to post the requirement. And for those less tech literate exactly how to prepare that image for them to review.

Maybe someone there will think of this someday, or hopefully review the thread and have an epiphany.

The instructions were from the support page for NWN regarding the issue of identical keys. I hope you're using the web email form here:

http://www.atari.com/us/support/supportemail/supportemail_form.php?productName=Neverwinter+Nights%3A+Diamond&osType=WIN2K

Use that, fill it out, and fire away. Obviously there's no way to include an image in the web form, you'll have to wait for a response from a person with instructions on how to do so.

I have come across shady companies. This is not that, I have to agree.

That's all I was saying, and how it relates to what the BBB is designed to help with. As to the lazy....not that, it's the lack of money and all the layoffs. Guess what I am really saying is unless Atari pulls out of the dive they've been in for years it's not going to get better than it is right now with respect to support.

***Update for all 2008/01/23 2:09PM- at appx 1:30 I emailed tech (reply from auto response they sent) with the image attached @ 2:00 I had new keys. What is the hold up?! Why did they just respond before hand. Odd.***

So good luck all.... I am please with this response time, but still a bit upset overall.

Awesome :D

calenGrey

01-24-2008, 10:43 PM

dogmusher, if you're still checking this, out of curiosity what was your case #? have been waiting a week since my initial request, #48359.

thanks ^_^

perigian

01-25-2008, 10:48 AM

The instructions were from the support page for NWN regarding the issue of identical keys. I hope you're using the web email form here:

http://www.atari.com/us/support/supportemail/supportemail_form.php?productName=Neverwinter+Nights%3A+Diamond&osType=WIN2K

Use that, fill it out, and fire away. Obviously there's no way to include an image in the web form, you'll have to wait for a response from a person with instructions on how to do so.

Unfortunately, as I mentioned in the post, I have used that form 2x now and both have turned up nada. No response from a warm body, only the auto response promising future help, which has not come. It is now over 2 weeks since the first request and pushing 2 weeks on the second. If I responded with this kind of alacrity to my customers I'd have been fired long ago. and Yes I am in the customer service type business so I know of what I speak.

What i am reading implies i should simply keep submitting the form until Atari deigns to answer me with a solution. Kinda stinks but if that is what it takes I will email them every day hoping to hit their "NWN Game Code lottery". It feels like i've paid for the chance to play the game and not the actual game right now. Yes i am checking my junk mail too just in case.

On a positive note though. Kudos to you for keeping this topic from totally degenerating into flames. It isn't easy when ppl get frustrated.

Thank you for your time,

X900BattleApple

01-25-2008, 12:13 PM

Unfortunately, as I mentioned in the post, I have used that form 2x now and both have turned up nada.

I'm just making sure you did the initial email contact correctly. If you did, great!

What i am reading implies i should simply keep submitting the form until Atari deigns to answer me with a solution. Kinda stinks but if that is what it takes I will email them every day hoping to hit their "NWN Game Code lottery". It feels like i've paid for the chance to play the game and not the actual game right now. Yes i am checking my junk mail too just in case.

Actually, doing this will slow down the response for both yourself and others. Each email contact requires the attention of the very tiny staff Atari has working in customer support at this point. You're free to spam your request for help, but it will only delay responses in general. With a background in customer support I trust you understand this. Still, it's up to you, though I advise against it. Not trying to cheerlead for Atari, just trying to be logical about the best solution. Email once a week is a nice nudge that wont add incredible work to the email reading in the c.s. dept. :)

On a positive note though. Kudos to you for keeping this topic from totally degenerating into flames. It isn't easy when ppl get frustrated.

Thank you for your time,

I appreciate it. I know this is tough for everyone, and if I could do more I would. I'm frustrating with Atari myself, being an ex employee, but I do have a bit of an idea of what's happening there at the moment. Here's hoping for your keys before this weekend :D

dogmusher

01-27-2008, 01:43 PM

calen, my number was #48795. Again, do not waste your time with the form they "want" you to use, freakin' worthless if you ask me. Respond to the do not respond message. That worked for me, no promises. Attach the image of the keys too. Seemed to help. Now, off to play some NWN! Sorry, that was low... on that note I put this mess and this board behind me. Good luck all. And battleApple, you are trying your best, but still missing the point.

Fool1977

01-27-2008, 03:30 PM

Okay, here goes.

My question is this. I'm not a technically inclined person. I did not see anyway to attach an image of my CD-key to the tech e-mail. I was definitely on the correct site. Could someone please explain to me the best way of sending an image to them. I am positive that I'll never hear a response back from them if I don't include the image. (which is crazy because when you go to Atari support directly there is no mention of needing to send an image. That idea came from a moderator on the Bioware forum, NOT from Atari's support site)

I sent an e-mail to them without an image (just wrote the cd-key in the email) almost a week ago, and of course, didn't get a response. Now I'm hearing from people who have waited several weeks to over a month.

So anyway, if somebody could tell me how to send them an image that'd be great.

biogal

01-27-2008, 05:56 PM

NirAntae

01-28-2008, 12:22 AM

Yeah, I'm having the 3 identical codes problem too. It was the only copy of the game in my whole town, so I can't just return it :-/ I'm pretty upset. I'd be upset any time this happened, but my boyfriend reeaaaallly wanted me to play with him before he goes out of town for a few weeks on Wednesday, and from what I've been reading, I may be lucky to have the new codes by the time he gets back. *sighs*

I wrote to Atari support before I read all this, and so I didn't have a picture yet. Afterwards, I took a picture and replied to the case # email with a link to the image in my photobucket. So, now we will see how long I have to sit around and wait -.-

coastie65

01-28-2008, 12:08 PM

Hi all, Worse case fix.......Dump the Diamond edition and get the Platinum Edition. You won't be giving up all that much ( 1 expansion of sorts). coastie65

nirasoulhaste

01-28-2008, 12:26 PM

well ive offically gone 16 days since i emailed tech support and nothing.. i replied to the "auto" email that they send with my case number 2 times now. Luckily I found another way to get my keys. and yes they all work. and im now thru the first chapter of SOH. =D so now atari support can kma.

and i definately agree with coastie... return your copies of diamond and get the platinum edition.. and the other expansion packs that come with diamond are available thru bioware for a small price.

paintedtalons

01-28-2008, 10:40 PM

I'm going on 14 days now! And I don't care what the state of the company is- I'm also of the mindset that it's outrageous for a company to take my money and not offer me any recourse when I have a problem. It seems like it would be a relatively simple thing to fix. Oh well.

Burbs889

01-28-2008, 11:35 PM

i just got the game and it wont let me play it cause i have vista.

does anyone know how i can fix this problem

Nexxus6

01-30-2008, 11:11 AM

I had the diamond edition same key problem. I used the atari support form on 1/26/08 to explain my problem. Emailed the "do not reply" message with my scanned image and never received good keys. Exchanged my copy at best buy for a version with good keys. Explained that the manual should have three different keys and they told me to grab another copy. My bad copy was in a plastic thick DVD case. My good copy had a small cardboard box. I did have to run the rebuild to get the game to patch. I had to turn off shiny water for my game not to crash with my ATI card. Other that everything is peachy :).. Wow a 360 or PS3 sure would be easier.

Fool1977

01-30-2008, 01:47 PM

I have my keys.

I wrote them using the official Atari tech support. They have a link specifically for the three CD-Keys. I did not provide a copy, or scan of my CD-key. I did this last Thursday evening. I got them this morning in my e-mail. So basically 2 1/2 business days, or 6 days including weekends.

I made a point in my e-mail to type the cd-key that was triplicated, and let them know that I had registered my product, providing my name, and address that I registered it under. I also pointed out that there is no easy way to provide the scan or photo-copy. My friend also got his this morning as well. We both did the exact same thing.

If you are not getting your CD-Keys you may want to make sure you're using the right tech-support form, and that you registered your copy, and provide identifying info so they know who you are.

Trust me. I was REALLY pisssed off. I am suprised it worked after hearing everyone in here complain.

Nexxus6

01-30-2008, 02:36 PM

X900BattleApple

01-30-2008, 02:59 PM

If you are not getting your CD-Keys you may want to make sure you're using the right tech-support form, and that you registered your copy, and provide identifying info so they know who you are.

Trust me. I was REALLY pisssed off. I am suprised it worked after hearing everyone in here complain.

I have been trying to make sure people know the right way (and form) to submit the issue to Atari tech support. This doesn't mean sometimes a response is significantly delayed (no doubt this happens), but some people may be using the wrong form and hence being infinitely delayed.

chuckpint

01-31-2008, 01:19 PM

Ok, after waiting for over 45 days and getting nothing but an automated response after 3 attempts, I've finally gotten my new CD keys. Here's exactly what I did:

I sent the email from the form. A couple minutes later, I get the automated reply.

I registered myself and the game on the Atari website.

I sent a reply to the automated reply, stating that I had a copy of Never Winter Nights Diamond with three identical CD keys. I attached an image of the inside cover of the manual (scanned into a PDF on a scanner at work).

Then believe it or not, I got a reply with 3 new CD keys about 15 minutes later!

So it can work if you follow all the steps. Thanks to Nexxus6 for pointing the way.

perigian

01-31-2008, 09:23 PM

For the record, no i did not spam the service requests for help. I know it would've clogged the system. It does seem a lot like a lottery though with the response some people seem to be getting, on both sides of the scale.

I did try replying to the 'do not reply' with the image attached as seemed to help others. Time will tell. My youngest and i have fun playing, we'd like to be able to play together though. this has been a real bummer so far.

Long Live NeverSummer 3.5! :)

Thanks for listening

perigian

02-01-2008, 01:01 PM

For the record, I requested help again last night and posted a like in the request to the image stored at a photo archival site. I also added a copy of the scanned image of the triplicate keys to my reply to the 'do not reply' message last night and got my keys this AM. AND they work. (always a good thing to check before declaring victory ) That along with a polite request for help should go a long way.

Please realize Atari support people don't deserve to be ranted at, no one does. (Except maybe the actual individual that screwed up the code process in the first place. Or whomever decided to wait until people scream instead of recalling the bad copies. but i digress ;) )

I suspect it makes it easier for them to just do what they need to do instead of having to send several messages back and forth verifying authenticity.

Bad Muppet

02-01-2008, 06:26 PM

I too am having this problem. I sent in a support form, and they automatically responded. They offered a private invitation to come to their forums, which I did. I'm honored to be accepted.

Now if only I could play my game. o:

nirasoulhaste

02-05-2008, 11:36 AM

Well great news.. I got my keys 2 days after i made my last post so I offically went 18 days. looks like the turn around time is about 2-3 weeks for atari to get back to its customers based on other's response times from here and other forums.

But even better news. I got 2 sets of new keys! lol Atari Support emailed me twice with 2 different sets of keys so if anyone wants my extra set, please shoot me a PM. First response gets the keys as they are "unique".

todd.gardner

02-05-2008, 12:58 PM

I was a bit worried after reading this thread it would take forever to get my keys, but I submitted a request with my CD key typed in last night and received my three keys this morning.

Ijiasu

02-06-2008, 03:01 PM

What i did was copy the email address ..tech1 or whatever it was called, explained my case number and how many days i was waiting and put two links for a photobucket site with pictures of my same cd keys.

And yea ..i agree that BBB wouldnt be the best option but usually its better to feel like you might be accomplishing something other than sitting on your hands.

Edit: ps im out fellas..take care and good luck to you all.

blacktomcat

02-17-2008, 04:41 AM

I was a bit worried after reading this thread it would take forever to get my keys, but I submitted a request with my CD key typed in last night and received my three keys this morning.

OMG, how? It's been three weeks and 4 messages to tech support later and I STILL have nothing. It's extremely frustrating! How long does it take to just answer a letter stating they're working on it? Much less get me my replacement codes?

angelsix

02-17-2008, 09:56 PM

:sour:
It just seems to me that with a large problem -- like having wrong access codes printed, they could and should have handled it with an automated page. I.e., how hard could it have been to set up a page for Neverwinter Diamond that allowed putting in the access code, and an email address, and then sending that email address the supplemental codes for the packaged games (Shadows and Hordes)? Would this expose them to getting zillions of illegal copies activated? No, because they could just have a policy that only one set of supplemental access codes (for each correct initial access code) goes out to each email address. And, they could have set up the page with re-inquiry delays, and manual input challenges, to avoid having an automated inquiry test every possibility. Any subsequent inquiries as to that access code would have to be handled manually. This would free up their staff. Most importantly, many more people, eager to begin a game they have just bought, and found time to install and play, would get to start experiencing the fun. We're not talking rocket science here.

sgriffith

02-20-2008, 10:26 AM

Like everyone else, I have duplicate codes. There is no special red paper with a solution. I dont know where that suggestion came from.

Atari customer support is ignoring me and there is no way to load a picture in the support request forms. neither do I feel I should photobucket my keys and link, as my keys have no business anywhere on the internet. :(

I am disgusted at the poor customer response for a known issue. Packing up my game and returning it. i will boycott atari products in the future. :pout:
feeling ignored,
grobmutter

immg6

02-23-2008, 05:53 PM

I recently moved and have misplaced the booklet that contains the cd keys for NWN Diamond. Is there a way to get new cd keys? Thanks any responce on this matter would be helpfull.

Telrien

02-24-2008, 10:52 PM

mine is sumthin about a yaddayaddaChapter2nwe.exe or sum such nonsense? wut da heck is up with suckish atari? i tried to update NWN2 and it crashed the game on me! After i get this fixed, no more atari pc games for me ever. Death to Atari!

sgriffith

02-25-2008, 06:43 PM

I responded to the automated tech email that had my customer issue number in the header and read DO NOT RESPOND TO THIS EMAIL.

well, I did and attached a pic of my duplicate keys, since there was no way to attach them in my original interaction with Atari.

I had functioning CD keys within 2 hours. :weird: This is some strange customer service. I can appreciate that the forum monitors rah-rah Atari when they post in response to unhappy customers, but there is no cheering for this issue. It shouldn't have happened, and as others have stated, there should be an easy way to solve it, since it is a well known issue. I would guess Atari's unstructured and haphazard response is well-known too.

As a customer service manager for a web-based retail outlet, i would never accept this kind of performance from my department.

:sour:

bensode

02-28-2008, 11:43 PM

I have no access to a scanner to provide an "image" of my manual and frankly this is a plant/packaging problem that should be recalled by the distributer. Forcing your customer base to jump hoops is unrealistic considering that it will take no effort for me to return this product where I bought it and contact my credit card company to reverse the charge for a faulty product. The initial web page says it may take 8-10 days to get a response and judging from the many responses here, I will be returning this product in the morning.

Atari needs to lay down and die if this is how they want to treat their customers. Any of you that put up with this kind of retailer abuse should seek therapy. Blows my mind how these companies expect us to spend our hard earned cash only to be treated with disregard. Good day and good luck!

bensode

02-28-2008, 11:53 PM

Not to disuade for any other reason that to state things logically...Atari's problem isn't 'being a bad company and not doing as it should' (i.e. what the BBB is there to address), but rather 'being a company that's been in a slow death-spiral for 3 or 4 years, has had multiple rounds of layoffs, has little to no money, and therefore doesn't have the personnel to swiftly handle customer support'.

Just saying, I'm not sure the BBB is going to be able to do much, but hey why not lol.

Being a bad company is continuing to market a faulty product while knowing it's a faulty product. This is borderline fraud. It doesn't take 8-10 days for Atari to take receipt of your money and no where is there a marking/warning/advisory on the package stating that you may not be able to use your product for several days/weeks after paying for it.

Not many retailelrs will take back opened software for any reason. This in turn forces one of three options on the consumer:

1) Make a public spectacle to get your refund (likely get "store credit" only)
2) Force a chargeback through your credit card
3) Sit and wait until it's convenient for Atari to respond

This apparently has been a problem for several months. Atari should recall the products, take their losses and stop soaking what little customer base they have left. It's totally irresponsible and shamefull to go on like this.

X900BattleApple

02-29-2008, 01:44 PM

Being a bad company is continuing to market a faulty product while knowing it's a faulty product. This is borderline fraud. It doesn't take 8-10 days for Atari to take receipt of your money and no where is there a marking/warning/advisory on the package stating that you may not be able to use your product for several days/weeks after paying for it.

It was not known that there was a defect in cd-keys until all the product hit retail shelves. Atari is also paid upon sale to said retailer; not by Joe Customer. Unfortunately, the best option to handle the situation is to give correct cd-keys to the customers who bought the bad product. You may not like it, but there's nothing illegal or fraudulent about it.

Not many retailelrs will take back opened software for any reason. This in turn forces one of three options on the consumer:

If it's defective they do. A number of users on the forums have indicated they returned their copy and it was fine.

This apparently has been a problem for several months. Atari should recall the products, take their losses and stop soaking what little customer base they have left. It's totally irresponsible and shamefull to go on like this.

It makes about zero sense to do a recall when keys can be cheaply and electronically emailed via customer support. I appreciate your frustration, I'd feel the same way, but any publisher would handle an issue like this without a recall of product. Just a fact of the business I am afraid. Hope you received your keys? :)

bensode

02-29-2008, 04:39 PM

It's more of a disappointment than frustration. I've been a long time fan of Bioware titles over the years. There's been a trend of taking the customer out of customer service in nearly every facet of retail. Be it software companies, sales outlets, restaurants, etc that leaves the bad taste in my mouth, so to speak. It's likened to a commercial from a couple years back where a guy orders a sandwich in a small diner and asks for no mayo. The waitress returns with his sandwich and the customer points out that he asked for no mayo, to which she removed the top and scrapes the bread across the corner of the table, slaps the bread back on top and says "There you go, no mayo" and walks away. And no response yet from the good folks at Atari.

Bensode

X900BattleApple

02-29-2008, 05:12 PM

The printing issues have happened before on Atari games. Not sure if this is somewhat unique to Atari, how they instruct the 3rd party manufacturer, or if it's par for the course and befalls other publishers from time to time. The only upside here is that Atari hasn't fully cancelled customer support (something Activision did in the early 90's when they were on the edge of bankruptsy; as Atari is and has been for a couple years).

Anyway, keep trying, read the success stories in this thread and what they did that ended up working. :(

thegreatsquare

03-01-2008, 03:46 AM

I had the same problem, but being new to PC gaming I had a few to try out and have never got back to NWN.

At this point, if I can find the game to install it again, would just not installing the SoU keep that problem from comming? At this point, I'd rather play most of it than none of it.

bensode

03-02-2008, 11:34 AM

It's been several days now and no contact other than a script. Thanks Atari it's great to know that your customers aren't worth your time. May my pledge to never buy another Atari product be yet another nail in their coffin.

Bensode

blacktomcat

03-04-2008, 12:53 AM

Well, I officially started this whole quest in January. It is now March and still nothing. Four contact notices have been made, including one with a link to a scan of the codes in my book. Still nothing. I don't care how understaffed Atari's tech support is. I should have gotten SOME kind of response by now. This is completely and utterly pathetic. I gave tech support the benefit of the doubt and they let me down. Now I have zero chance to return the game since it's been over a month. I'm just glad I didn't pay that much for it. I guess, in the end, I got what I paid for. :mad:

tetromino

03-07-2008, 02:44 PM

How I got my key codes:

Contacted Atari via their email form thing. Got an autoresponse from "tech1", no other reaction.

Waited 8 days. Looked at the forum, found this thread.

Took a photo of my manual page with the 3 identical key codes, uploaded to imageshack.

Replied to "tech1" (the email that you are not supposed to reply to), politely explaining my situation, the fact that I had contacted Atari 8 days ago with no result, and included the imageshack url.

45 minutes later, I got a reply with valid key codes!

Now, one thing I don't understand is why Atari doesn't create an FAQ entry or something explaining that they are not going to read your emails until you send them a photo of your manual? You shouldn't be forced to search forums just to figure out how to get support for product that you bought with real money...

mchenryve

03-18-2008, 10:28 PM

I have seen several people here ask for help because their version of NWN doesn't work on Windows Vista and they were promplty ignored. It seems to me this is more of a forum where people complain about the system then actually getting help from any one.

I came here seeking help because I run Vista and can't find a patch or any thing, I sent in a request to techinal support and will be dealt with eventually, I came here to this forum because I thought this might be a common problem and I might find quicker help here. So does any one have a answer for me or will I just be ignored also?

biogal

03-18-2008, 11:00 PM

Have you tried running it in compatibility mode?

I don't think anyone is being deliberately ignored. I am one of the moderators of this area, but I have never owned the game, therefore, I am limited in the amount of help I can give. Both moderators are volunteers, not paid employees. The forum exists so that users, like yourself, can get help from other users with the same or similar problems.

mchenryve

03-20-2008, 02:10 AM

How would I put it into Compability mode?

biogal

03-20-2008, 07:24 AM

Link (http://www.lockergnome.com/windows/2007/04/09/run-applications-in-compatibility-mode-in-vista/)

Markla709

03-20-2008, 09:42 PM

for some reason I got mine in 5 minutes. I dot know how. LOL! Sorry for you other guys who didn't get it in 1.5 months.

mchenryve

03-20-2008, 11:41 PM

Thanks for the help but unfourtunly it's still not working. I guess I have to wait for Atari to get back to me and if they can't help I'll have to take the game back.:pout:

biogal

03-20-2008, 11:51 PM

You may want to contact Microsoft. They are the ones who changed the OS to make it difficult to run programs meant for older versions of Windows.

bensode

03-24-2008, 11:14 AM

You may want to contact Microsoft. They are the ones who changed the OS to make it difficult to run programs meant for older versions of Windows.

Obviously out-of-scope for this forum but the above statement is pretty much on the mark. A quick search of any news-based sites will show that MS allegedly withheld critical information that would allow software developers to work with the Vista kernel. Here's one of the larger examples:

http://mcpmag.com/news/article.asp?EditorialsID=1058

To get my installation of Diamond to work I had to use pirated keys for my purchased copy of NWN : Diamond. Didn't bother me I never planned to play it online anyway. Ironically, just a few days ago, I got my keys from Atari and updated my license file with the retail keys.

Shadowguardian

03-26-2008, 05:21 PM

You may want to contact Microsoft. They are the ones who changed the OS to make it difficult to run programs meant for older versions of Windows.
But what if Windows Vista is the original OS in your new computer? I bought this computer in the end of December 2007 because my last computer of ten years finally kicked the bucket. Now I can't play NWN 2 because I can't afford a decent video card upgrade for it at this time and now I can't play NWN Diamond because it won't work with Vista on my new computer. No offense, but talk about being stuck in-between a rock and hard place.:(:cry: If anyone has a input on getting out of situation and being anble to play NWN diamond, I would appreciate it, otherwise I will be gettting my money back from bestbuy.

X900BattleApple

03-27-2008, 02:26 AM

But what if Windows Vista is the original OS in your new computer? I bought this computer in the end of December 2007 because my last computer of ten years finally kicked the bucket. Now I can't play NWN 2 because I can't afford a decent video card upgrade for it at this time and now I can't play NWN Diamond because it won't work with Vista on my new computer. No offense, but talk about being stuck in-between a rock and hard place.:(:cry: If anyone has a input on getting out of situation and being anble to play NWN diamond, I would appreciate it, otherwise I will be gettting my money back from bestbuy.

Generally speaking an operating system maker should ensure that games made for at the least the previous operation system work on the new one. The reasons are obvious, and Microsoft has gotten a lot of heat for not doing so with Vista. It's a bummer, I know, but it really is a Microsoft problem.

Shadowguardian

03-27-2008, 05:24 PM

Generally speaking an operating system maker should ensure that games made for at the least the previous operation system work on the new one. The reasons are obvious, and Microsoft has gotten a lot of heat for not doing so with Vista. It's a bummer, I know, but it really is a Microsoft problem.
Thanks BattleApple, well since I have no choice, I'll just take the game back to BestBuy this Saturday. Though I am surprised my old windows 95 game, Beavis and Butthead:Virtual Stupidity, works rather well on Vista, go figure. But I promised a friend at the Moonlite Bunny Ranch in Carson City, Neveda, that I would send her and her co-worker the game. I had enough with it. Besides, I still have Rumble Roses XX and Elder Scrolls 4: Oblivion to defeat, I almost have my luck attribute up to a 100, just three more levels to go.