Response to Crash Report

CPTBrown · 12-10-2004, 07:53 PM

I e-mailed my log and dxdiag files to timegate tonight after a crash and they wrote me back within 15 minutes...at 6:45 pm...on friday! I've gotta say, I was worried by a lack of forum participation on the part of the developers, but I feel a lot better after such a quick response. Keep up the hard work Timegate!

TG_Nordramor · 12-13-2004, 03:35 PM

We do read our support emails, as well as the Atari and TimeGate forums, fairly regularly.

Sgt_Jammer · 12-16-2004, 11:34 AM

I've tried to excerise patience, however I'm SERIOUSLY dissatisfied with Atari's support at this point. I purchased this product a week ago, and the first night I had it I registered it, installed and attempted to play it. The game has a bug, the video isn't displaying properly and is blue screening my machine. I submitted a support request via the webpage and heard absolutely nothing after a week.

I did the dxdiag and submitted the results in my originaly request. I'm in the computer industry and have tried everything possible from my perspective. I'm still not able to play, and with game return policies as they are...I'VE WASTED ~$40 on this game.

I'm totally disguisted with Atari, and all the game sites and magazines that praised this bug riddled POS.

CPTBrown · 12-16-2004, 02:12 PM

SGT_Jammer,
I'm not sure why you're system is having such problems. I'm running the game on a year old Gateway laptop with a 2 gHz celeron processor and 64mb of integrated graphics and have only had the one crash when I tried to re-load a saved WWII game. Sure, it runs slow, but it's stable. This is the first game I've bought a game by Atari or Timegate, so I'm being patient with the patch. Good luck, I think zaz would be interested in buying the game from you!

12-10-2004, 07:53 PM	#1
CPTBrown CPT, AV, Commanding Join Date: Dec 2004 Location: Fort Drum, NY Posts: 78	Response to Crash Report I e-mailed my log and dxdiag files to timegate tonight after a crash and they wrote me back within 15 minutes...at 6:45 pm...on friday! I've gotta say, I was worried by a lack of forum participation on the part of the developers, but I feel a lot better after such a quick response. Keep up the hard work Timegate! __________________ CPT B FLY ARMY!

12-16-2004, 11:34 AM	#3
Sgt_Jammer New Member Join Date: Dec 2004 Posts: 5	Response to crash reports and video issues from customers I've tried to excerise patience, however I'm SERIOUSLY dissatisfied with Atari's support at this point. I purchased this product a week ago, and the first night I had it I registered it, installed and attempted to play it. The game has a bug, the video isn't displaying properly and is blue screening my machine. I submitted a support request via the webpage and heard absolutely nothing after a week. I did the dxdiag and submitted the results in my originaly request. I'm in the computer industry and have tried everything possible from my perspective. I'm still not able to play, and with game return policies as they are...I'VE WASTED ~$40 on this game. I'm totally disguisted with Atari, and all the game sites and magazines that praised this bug riddled POS.

12-16-2004, 02:12 PM	#4
CPTBrown CPT, AV, Commanding Join Date: Dec 2004 Location: Fort Drum, NY Posts: 78	SGT_Jammer, I'm not sure why you're system is having such problems. I'm running the game on a year old Gateway laptop with a 2 gHz celeron processor and 64mb of integrated graphics and have only had the one crash when I tried to re-load a saved WWII game. Sure, it runs slow, but it's stable. This is the first game I've bought a game by Atari or Timegate, so I'm being patient with the patch. Good luck, I think zaz would be interested in buying the game from you! __________________ CPT B FLY ARMY!

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12-13-2004, 03:35 PM	#2
TG_Nordramor New Member (Not Atari employee) Join Date: Sep 2004 Posts: 19	We do read our support emails, as well as the Atari and TimeGate forums, fairly regularly.